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Formatting issue - email does not look like preview.

SOLVED
Occasional Participant

Large portions of text do not display in Outlook UNTIL images are downloaded

I have an email newsletter that looks fine in Gmail and the Outlook Web App, but in Outlook on my PC, several chunks of text are missing until I click "download pictures."

 

I understand why the pictures don't show up at first, but why all the text as well? Is outlook hiding entire table cells or divs along with the pictures???

 

Everything looks fine in outlook once the pictures are downloaded.

 

Any help would be appreciated! Thanks

 

David

Honored Contributor

Re: Large portions of text do not display in Outlook UNTIL images are downloaded

Hi David,

 

I'm sorry that you're having trouble. I'd be happy to take a look.  Do I have your permission to look at the email in your account?  And also, what email is it that is having issues in your account please?

 

Thank you in advance.

Occasional Participant

Re: Large portions of text do not display in Outlook UNTIL images are downloaded

Thanks for your reply.  Yes, you  may take a look at the Email in our account.  The most recent email - "HUC Event" is the one that is giving me trouble.

 

Thanks,

 

David

Honored Contributor

Re: Large portions of text do not display in Outlook UNTIL images are downloaded

Hi David,


I am so sorry. I got extremely busy on Tuesday and then had yesterday off. I just sent myself a test of your email and I can see everything. I also see that you did send it out.  Were you able to resolve the trouble?

 

Let me know and again I apologize for my delay!

Occasional Participant

Re: Large portions of text do not display in Outlook UNTIL images are downloaded

Hi,

 

Yes, I was able to resolve the problem by starting with a fresh template.

 

However, I am still having the issue that emails do not display at the proper width in outlook 2007 until images are downloaded.  The width is set at 600px in the CSS (constant contact's RSS template) and in various inline styles, but it just won't take. Instead the width extends far beyond the area available in the window.

 

When pictures are downloaded, the width snaps into place.

Honored Contributor

Re: Large portions of text do not display in Outlook UNTIL images are downloaded

Ensure all your graphics are including dimension parameters, i.e. height and width.

 

Tony Schaefer
Constant Contact Solution Provider and SMS Marketing Specialist
www.cliquemarketing.biz




 

Honored Contributor

Re: Large portions of text do not display in Outlook UNTIL images are downloaded

Hi MaryAnn,

 

Tony makes a good point. After checking those dimensions, if there is still an issue, let us know and we can take a look.

 

Thanks,

Jarrad

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution"

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Occasional Participant

Re: Large portions of text do not display in Outlook UNTIL images are downloaded

Thanks for your replies!  I sent the email with the outlook rendering problem because I couldn't find a way around it. All the images do have height and width values.

 

I made a copy of the email called "Joseh Roth - testing outlook" if you want to take a look.

 

Thanks,

 

David

Highlighted
Honored Contributor

Re: Large portions of text do not display in Outlook UNTIL images are downloaded

Hi David,

 

I just checked with my specialists and they advised me that this is unfortunately the way that Outlook renders the html.  This happens in Outlook 2003, 2007, and 2010.  Until the images are downloaded in Outlook, the email client does stretch out the template and unfortunately we don't have a way to set the dimensions when that happens.

 

This FAQ will show you how you can set up Outlook to automatically download images.

 

I apologize for the inconvenience.

Occasional Participant

Re: Large portions of text do not display in Outlook UNTIL images are downloaded

Thanks everyone.  I've actually noticed a few of constant contact's own marketing emails to me exhibiting the same behavior, so it's not a huge surprise, but I was hoping someone might have a workaround! 

 

I suppose outlook users are accustomed to funny looking emails, so at least ours won't stick out.

 

Best,

 

David