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Beginning Saturday 2/15 we will be upgrading our phone system to ensure we are providing you with the best possible experience.
Due to this upgrade, we will be limited to Chat support only on Saturday from 10-8 pm ET.
On Monday, President's Day, we plan to have both Chat and Phone support available from 10-6 pm ET on the new system.
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I created a copy in your account of your September email. I tried to find what was causing the stretching but I was unable to do so. I've escalated your case to one of our specialists. He will work on it and get back to you within 3-4 days.
Thank you for your patience!
Hi, i am also having some issues with Outlook. I use the same template every month and usually the emails look better in hotmail, gmail, etc but there are always issues with Outlook (i use outlook 2010). Recently i sent an email labeled “Verdek EV News April 2013” and for the first time, the very top text box looks justified all the way to the right in outlook, but not in other email clients. Also there are spacing issues in between each block. Any help in how to resolve this issues?
I was able to fix your email with the help of one of my specialists. We found that we were able to correct the items you were having difficulty with.
Here are our suggestions when creating an email:
We apologize for any inconvenience and the new email is titled "T2 sm test Copy of Verdek EV News April 2013". Even though you already sent your original out, you can see how we made this one work. We also cleaned up the footer images as well and put them in a table so that they were all having the same width".
Hope this helps!
Hi, I Am also facing the same problem with my outlook 2007. I am new to Constant contact and we created an HTMl Template named Introduction and email looks perfect in Gmail, Thunderbird & Yahoo, but in outlook everything was messed up. Please assist us to resolve the issue.
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Thanks for posting, I am sorry this was a problem for you. I had one of our specialists take a look at your email and we we noticed a couple things. First, there were no parameters set which is why the text was extending past the header. Also, some of the images you had inserted were put in as background images. Unfortunately Outlook does not read background images so the only way around this is to remove the from the background and put them as part of the email instead. Some of the styles as well as the hover links you've inserted in the code will not work either. For some more information on Outlook's restrictions, check out this FAQ.
In order to resolve the font change I had to open a case to our second level of support. A specialist will sit down and work on the email for you in order to resolve it moving forward and they will contact you directly. The turnaround time for this is 3-4 business days. In the meantime, please take a look at the email in your account called "TestIntroduction" to see the re-aligned text.
To check the status of this case, please log into your account and click the "Help" option. On the left, please choose "My Support History" and then "View All My Open Cases" from the drop-down menu.
Thanks for your patience,
Thank you very much for your help!!
I have another similar email that I have not sent yet but also have issues with. (Verdek CNG News May 2013).
One of the problems is that in CTCT the sponsor block on the left and the article block on the right they both seem to have the same length. However when I see it in outlook, the article block on the right is much longer and the spaces between articles get wider. Would you mind letting me know why and how to fix it? How can i keep both sides to end at the same level? Thanks!!
Outlook uses Internet Explorer to view your email. If you look at your email using IE, you will see that the email is much longer in the right column. Both Firefox and Chrome auto-correct the discrepancies.
I've spoken to my specialists and I'm creating a case for you so that they can clean this email up. It will take 3-4 business days and someone will reach back out to you.
You'll find that if you begin using the New Mobile Friendly templates, most of your Outlook issues will no longer exist.
Frankly, you should switch your emails to either Mobile Friendly or at least to a one column format as mobile email use is growing exponentially in every demographic as more people are switching to SmartPhones.
Try viewing some of your past emails on your SmartPhone, then try previewing a one column and then a mobile friendly template. You will be surprised how well the phones automatically format the text into single column.
By the same token, make sure you have made your website mobile friendly. Try http://www.howtogomo.com/en/d/test-your-site/ for an enlightening experience!
Thank you for your valuable post!!! Great information!
Remember, if you have any questions, or if you just need some help, please feel free to respond here with the details, or call our Support Team directly at (866) 289-2101. Our hours are Monday-Thursday 7am-11pm EST, Friday 7am-9pm EST, Saturday & Sunday 10am-8pm EST.
Thank you for your time.
Customer Engagement Specialist
I have modified the 'Entertainment Promotion' template for an internal department newsletter.
The CTCT preview looks great and the email displays in gmail and aol fine.
In outlook 2010 the right column is expanded, whichs creates a white margin on each side of the header.
I've attached a visual.
Unfortunately, ALL users that would receive the newsletter are on outlook 2010. I may not be able to conitnue to product subscription if I can't get the formatting to play nice.
Any help is appreciated.