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Formatting issue - email does not look like preview.

SOLVED

Formatting Issue only in Outlook

Hi. I'm having an issue when I open my test email in Outlook. The email is formatted fine when I'm editing it. But the problem is when I'm looking at the test email, the contents of one or two cells in the table get shifted all the way to the right. Also, it looks fine on my phone and in gmail. Please help!

CTCT Employee

Re: Formatting Issue only in Outlook

Hi Denise,

 

Sorry you were having difficulties testing the email in Outlook. It can be a little temperamental. I was able to replicate the issue and fixed the problem in a copy of your email. It should be listed on top of your drafts now. The problem was stemming from a margin that was set in the html code for those particular cells. After removing the margin, my tests looked much better. If you're still experiencing the issue in my copy or you have further questions, please give us a call. I've listed our hours of operation and phone number below.

 

Monday - Thursday: 7 a.m. - 11 p.m. ET
Friday: 7 a.m. - 9 p.m. ET
Saturday - Sunday: 10 a.m. - 8 p.m. ET

(866) 289-2101

Alex Morse
Customer Support Specialist

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution"
Occasional Participant

Outlook - automatic downloading of pictures prevented

Hi there,

 

out department would like to send a newsletter e-mail out using the e-mail marketing service. Now, unfortunately, we noticed in our test e-mail that outlook would prevent the download of the header (which is a picture) of our e-mail which is quite important to the overall design of the newsletter. Is there any way to tell Outlook to automatically download the pictures? The sending e-mail address is known by the recipients through company's Outlook address book.

 

Thank you very much in advance for any help or suggestions!

Highlighted
CTCT Employee

Re: Outlook - automatic downloading of pictures prevented

Thanks for your question. While there isn't a way to guarantee that your contacts' email clients will display images right from the start, you can adjust your settings in Outlook (and other email clients for that matter) to always display images from certain senders. There are a few things that you can do though to help ensure that your contacts will end up seeing your images. Make sure you always include image descriptions and include a link to a webpage version of your email in case your contacts aren't able to see your email properly. Hope this information helps!

 

Thanks again,

Alex Morse
Customer Support Specialist

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution"
Occasional Participant

Re: Outlook - automatic downloading of pictures prevented

Thank you, that already helped a lot. We had another tip referring to the use of hotkeys in the e-mail. Using them might be a way out of this. But the way I understand it is that Constant Contact already uses hotkeys when pictures are implemented, right?

Moderator

Re: Outlook - automatic downloading of pictures prevented

Hi,

I'm not sure what you mean by hot-keys when the photos are implemented, are you referring to how they download or how they are put into the email?

Hannah M.
Community and Social Media Support

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Occasional Participant

Re: Outlook - automatic downloading of pictures prevented

Hi Hannah,

 

I'm sorry, I meant to say "Hotlinks", i.e. the types of links being used to integrate a picture directly into the e-mail. Unfortunately the recipient (using Outlook) does not get the e-mail including the pictures but instead this (see red circles):

 

Capture.PNG

 

Apologies for the confusion and many thanks for your assistance!

 

Best wishes

Honored Contributor

Re: Outlook - automatic downloading of pictures prevented

Hi Leonarda,

 

Thank you for clarifying for us. Unfortunately, Constant Contact does not have control over whether the images display within an email client or not. This is fully controllable within the email client (Outlook) itself. 

 

You can send this FAQ to your contacts to show them how they can enable images to display within their email client.

 

I hope that helps!

Visitor

Email not showing correctly in Outlook 2007, 2010, 2013

Hi Support team,

 

Our email titled DLP Research Fellow Vacancy is not showing correctly in certain version of Outlook (so far Outlook 2007, 2010, 2013). In these email clients the title block shows black not orange. This is a big branding issue for us, and as the closing date for this vacancy is very soon, we need to get the email out ASAP. 


Can you help?

 

Thanks,

 

Heather

Tags (3)
Honored Contributor

Re: Email not showing correctly in Outlook 2007, 2010, 2013

Hi  Heather!

 

I went into your account and made a copy of your email to find out why the text was defaulting back to black.

 

There is some coding in the html for that block that is causing the orange to be overridden.

 

Please go into your email > click to edit that block > click the html icon on the edit toolbar.

 

Look for where you see this "#E88948" and delete all the text that follows it up to the closed quote ".

 

Then click Update to close the html overlay. Save your email. Then send yourself a test.

 

Let me know if you still have difficulty!