cancel
Showing results for 
Search instead for 
Did you mean: 
In recognition of Martin Luther King Day, our Support Centers will be open with limited hours on Monday (1/20) from 10AM ET to 6PM ET.
Visit our Help Center to see all of the ways you can find answers to your questions.

Freezing up and not working

Freezing up and not working

I am trying to update the lists that contacts are on and it keeps freezing and not allowing me to do what I need to. If I log out and back in it lets me do one, and then stops working. I have a lot to update so this is very frustrating.
1 REPLY 1
Moderator

Re: Freezing up and not working

Hello @Habitat_Huron_Valley,

 

I am sorry to hear you have experienced issues updating your contacts. That is definitely not the experience we want you to have! Let's see what we can do.

 

At which step of updating your contacts does it freeze up? What page are you on when it happens?

 

Out of curiosity, what browser are you using? First, make sure you're using a supported browser. If you are, try another supported browser to see if you can replicate the issue. You can also try Incognito/Safe Mode in your browser to see if that resolves the issue.

 

I also recommend doing a speed test on your Internet connection to make sure it is running above 2 mbps upload and download. 

 

If the above steps do not resolve the issue for you please reach out to us at social_support(at)constantcontact(dot)com with your username, the troubleshooting steps you've attempted, and a reference to this post and we can look into it further!


Nick S.
Social Media & Content Manager

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.