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Funky display on some mobile devices

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Frequent Visitor

Funky display on some mobile devices

Have an issue with some mobile devices - the problem is on an iphone 10 using outlook 365. It shows as this:

ob1.jpgob2.jpg 

On my iphone 8+ running same mail program it looks good.

WG1.pngwg2.png

Is there something we are doing wrong or something that we can do to make sure all mobile user get a good experience?

1 REPLY 1
CTCT Employee

Re: Funky display on some mobile devices

Hello @MichelleS1760 ,

 

I'm sorry to see that your emails aren't formatting properly on your iPhone 10. This is actually something caused by Outlook that our developers are aware of. Due to it being outside of our system, there isn't a fix that we can implement but Outlook is aware of how mobile responsive emails are displaying within certain versions of their systems so hopefully they resolve that quickly! 


Amber_L
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