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Get some Real Customer Service

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Regular Visitor

Get some Real Customer Service

I cannot verify additional email address because your system doesn't send verification email.

 

There is no support to assist with your errors ??

 

Get real, get some credible assistance or lose customers.....

3 REPLIES 3
CTCT Employee

Re: Get some Real Customer Service

Hi @AlanO80,

 

We're sorry for any frustrations with verifying email addresses to use within your account. If a verification email is not received it could be in the bulk or junk folder, the ISP or corporate domain may have blocked the email, it could be that you're attempting to verify a role address, or there might simply be a typo. Please refer to this reference for more information. In addition, Customer Support is available here in the Community, and also via phone, chat and social media. We're here to help! 

 


Nichelle M
Community & Social Media Support

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Regular Visitor

Re: Get some Real Customer Service

I have sent emails to noreply@tradingwithgann.com and they get straight through.

All of your suggestions have not worked so I need another way to get this email address confirmed. I have checked with the ISP and there is no spam blocker on my emails so the fault lies within your system somewhere.

 

I don't care what you need to do but I need this email address noreply@tradingwithgann.com to be my return/delivery address for outbound emails, all of which are subscription based emails paid for by clients so there is no cause for concern about legitimacy of the message. I don't want to be overloaded with inbound spam as I was with previous email accounts.

 

Thank you

Tags (1)
CTCT Employee

Re: Get some Real Customer Service

Hello @AlanO80,

 

Thank you for reaching back out about this. We can manually override that verification request if you'll email us from that address to social_support(at)constantcontact(dot)com, with your username and a request to verify that address. Additionally, I do want to mention that even after this address is verified, we are unable to guarantee the delivery of emails to role addresses, in case you ever decide to send emails to that address from within your account as well. 


Amber_L
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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