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Tomorrow morning (8/26) from 07:00 AM - 08:00 AM ET we need to make a few updates to our site. During this time, no emails will be sent and some customers will not be able to access their contacts. We recommend finishing up your work before 07:00 AM and logging in after 08:00 AM ET. Thank you for your patience while we make these updates.

Getting in touch with a person

Occasional Visitor

Getting in touch with a person

Hi, I would like to speak to a person about a specific issue I am having, but your hours for supporting clients doesn't seem to support that, in my case.   I am currently trying to send a test email, but I get an error that shows the following:   "Test email failed to send because: {"errors":["You must verify the email address  before you can send test emails."]}


I don't know the procedure to "verify" my email address (it seems I need to verify my current email address...correct?)


Also, my preference is to NOT use my personal email account when sending out business related emails, can/do you guys support that?




Re: Getting in touch with a person

Hi @VictorR734


I apologize for the message you received trying to send a test email! I took a peek and can see the contact email addresses for your account are not yet verified. You must verify the email addresses associated with your account before being able to send a test email or a live send of your emails. You can see the email addresses that are pending to be verified under your settings.






A verification email from the Constant Contact Team has been sent to each address listed on this page. This "Verify your email address" email will be in your inbox with a Verify this email button within it. Once this is done the email addresses will be verified, allowing you to send your test email.

Frankie P.
Community & Social Media Support

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