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HELP

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Occasional Contributor

HELP

Hi, What do I do to address a contact's email bouncing? If I have the correct email address, and it still bounces, what can I instruct them to do in order to receive my emails? Thanks
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CTCT Employee

Re: HELP

Hi @TachinaR,

 

Thank you for bringing your question to the Community forum! It is likely that they will need to Whitelist Constant Contact. Here is an article that you can send to them, and they will be able to add Constant Contact as a trusted source so their security program won't try to block us!

 

If they receive this information, and you still are having trouble with bounces, particularly if they are showing up as "Suspended," please take a look at this article. If you email us at social_support(at)constantcontact(dot)com with your username, a reference to this post, and if you let us know who the contact is, (name, email address are helpful), we can look into the issue further as well.

 

 

Gwendolyn B
Customer Engagement Specialist
If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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