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HTML in Third Generation Editor

All Star

Re: HTML in Third Generation Editor

I'm chiming in here to echo some of Sue's feedback. I started trying to use the 3rd generation editor today and I am shocked that HTML is not accessible. In anticipating the switch, I had already gone ahead and copied several sections of HTML code from my 2nd gen campaigns so that I could easily recreate those blocks within the 3rd gen editor. Come to find out, that's useless.

To reuse content, you suggest copying the whole campaign, but for our company, this isn't a suitable solution. I am often combining elements from several different previous campaigns into a new campaign, or copying a block from a year-old campaign to update with this year's info and in that time the style or other elements of our regular campaigns has changed such that to copy and update a whole year-old campaign would be a ridiculous waste of time. To illustrate: Let's say we held an event last spring (2017) that we're hosting again and I want to promote it in my newsletter the same way (same photo, layout, general info) but update the time and date and maybe put a fresh spin on the body copy. In 2nd gen, I would open up that OLD email, copy the HTML from the block, and paste it into my new email, alongside all the other current events and new info that I'm sharing with our audience. I would never copy the entire campaign from 2017 just to reuse the one block about the event and replace everything else. So it looks like now my choice is to just rebuild everything we've ever made in the 3rd gen editor AND rebuild it every time we want to use it in the future, or stick with the 2nd gen editor for now. Unfortunately, for this and other reasons, it looks like we'll be forced to stay with the 2nd gen editor.

CTCT Employee

Re: HTML in Third Generation Editor

Hello @EmilyD85,

 

Thank you for the feedback!  That's exactly the kind of info we're collecting to pass on to our engineering teams, so they know why people are wanting specific features.  I'll add you to the feature requests both for generic html blocks being added, and also for the ability to copy blocks from one campaign to another.  If you have any other ideas on how we can improve our new system, definitely let us know so we can keep trying to make more improvements.


Aaron H
Community & Social Media Support

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Valued Contributor

Re: HTML in Third Generation Editor

I just encountered yet another problem with not having access to html coding in the 3G editor, which is that there does not seem to be any way to have a paragraph indented, or a block that is less than the full width of the email.

 

I have text with a paragraph I want to indent. Maybe the <blockquote> code is not mobile friendly, I don't know, but there must be some way to do this. I tried making separate text blocks, but there seems to be no way to create a text block with padding left and right.

 

I hope you will find some way to implement the ability to do this. For now I guess I'll recreate the email lin the 2G editor.

CTCT Employee

Re: HTML in Third Generation Editor

@JulieL34

 

Thank you for reaching out to the Community. I do apologize that our third generation templates do not have access to the HTML code. Due to the lack of HTML code access, indenting a paragraph is not an available feature at this time.

 

I will definitely submit your feedback to our developers on this feature request. Please let us know if there are any other features you would like to see available. Thank you and enjoy your weekend!


Taryn Leinweber
Community & Social Media Support

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All Star

Re: HTML in Third Generation Editor

Agreed! And the only way to make an M dash is in html because CC doesn't have M dash feature (unless something had changed).

Valued Contributor

Re: HTML in Third Generation Editor

My point, however, was that even in the 2nd generation editor with the html coding window, I was never able to get an em dash to display. I would put the code in but it didn't work. Any of the various html codes avaialble for em dashes.

 

If someone did make it work in the 2nd gen editor I'd love to know how, as I have continued to use it for some of our work.

CTCT Employee

Re: HTML in Third Generation Editor

Hi @JulieL34,

 

Thank you for your reply. For an en or em dash, this code could work: &mdash; in the HTML.

However, if it does not work, you could try using this code instead:
<span style="letter-spacing: -3px;">--- </span>
It is dashes with a negative letter spacing. Add more dashes as needed for an em dash. 

I hope this helps. Let us know if this works or if you need assistance with anything else!

Lucas_D
Community & Social Media Support

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Occasional Participant

HTML & CSS in Third Generation Editor

Being unable to edit any html or CSS in your new editor is very frustrating and made me switch back to the old editor. I VERY much hope you allow your users to access html and css in the email templates. It is frustrating to not be able to take advantage of the AB testing in the new editor, knowing that I would be sacrificing the ability to tweak and customize the email templates.

Tags (3)
CTCT Employee

Re: HTML & CSS in Third Generation Editor

Hi @MarieU0,

 

Thanks for reaching out with your concerns about not being able to access the HTML in our new our Third Generation Editor (3GE). We do apologize for any frustrations! You are also correct in that subject line A/B testing is only available in 3GE. We have forwarded your feedback to our programmers but would also like to extend our help! Please let us know if there's something in particular that we can help you format within a 3GE email template so that you're able to utilize subject line A/B testing. It's a great tool for helping to improve open rates and we definitely want you to be able to use it! 

 


Nichelle M
Community & Social Media Support

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Member

Re: HTML in Third Generation Editor

If you are still gathering data to add features to your third-generation email editor, I also need access to html source code. I work for a large company that receives money from sponsors. One of the terms on the sponsorship is that we will send sponsored emails to our customers as often as their contract allows. Most of our sponsors send us crafted emails from a marketing firm. I need html access to be able to recreate the sponsor email exactly as it was intended.

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