Thanks for your feedback about our Third Generation Editor (3GE) and we're sorry for any frustrations. We appreciate hearing from you and I have forwarded your concerns to our programmers. We understand how a table feature and more styling control can be useful, and also having the ability to edit the HTML. In the meantime, I want to provide some helpful resources for using the new editor:
If there's something we can help with in a particular email campaign that you're working on just let us know!
Being unable to edit any html or CSS in your new editor is very frustrating and made me switch back to the old editor. I VERY much hope you allow your users to access html and css in the email templates. It is frustrating to not be able to take advantage of the AB testing in the new editor, knowing that I would be sacrificing the ability to tweak and customize the email templates.
Thanks for reaching out with your concerns about not being able to access the HTML in our new our Third Generation Editor (3GE). We do apologize for any frustrations! You are also correct in that subject line A/B testing is only available in 3GE. We have forwarded your feedback to our programmers but would also like to extend our help! Please let us know if there's something in particular that we can help you format within a 3GE email template so that you're able to utilize subject line A/B testing. It's a great tool for helping to improve open rates and we definitely want you to be able to use it!
I'm disappointed that you have removed the html option in the current version of Constant Contact as I would like to be able to add a countdown timer to my email messages and I do not see how I can do that now without having to go to customer support each time and submit a special request ... :-(
Thanks for reaching out about using countdown timers. Because of the kind of coding that those timers are created with, they actually will not function in an email, even with access to edit the HTML code. I'm more than happy to submit your feedback to our developers, however, to see if this is a functionality that can be added in the future, as well as letting them know that you want access to the HTML within the new editor.
Please let us know if there's anything else that we can assist with.
If you are still gathering data to add features to your third-generation email editor, I also need access to html source code. I work for a large company that receives money from sponsors. One of the terms on the sponsorship is that we will send sponsored emails to our customers as often as their contract allows. Most of our sponsors send us crafted emails from a marketing firm. I need html access to be able to recreate the sponsor email exactly as it was intended.
The HTML feature is a great suggestion! We really appreciate the feedback. I have tracked the request to your account and have notified our developers about it. Also, you can submit suggestions and feedback to our "Have Feedback" page that is located at the bottom of your Constant Contact account. Let us know if you need assistance with anything else.
I have kind of lost track of how many times I have seen this response "the html feature is a great idea"--and yet as far as I can tell when inquiring further it seems clear that Constant Contact has no intention of restoring this feature. Could the Constant Contact employees who are saying this please tell their company that they think it's a great idea? Because apparently they are not speaking for Constant Contact when they say that!
I came across another reason for needing it last night. I realize there is some thought that these drag-and-drop copy blocks are a great idea and really help people with design but there are huge problems with them.
1. you can't set the default styles for the copy blocks
2. Even if you want to use the default styles, if you try to paste copy (stripped of its coding via a text program like notepad), the text when pasted does not hold the default style that has been brought in. So you are forced to either retype text that already exists (for instance on your website) or paste it in and then restyle each individual piece of it. (WIth access to the html, at least you could switch to the html view and paste your text between the codes.)
3. You can't put a border around a block, though you CAN give it a colored background. Why did anyone think only one way of creating a "box" in your layout was sufficient? WIth html, you could switch to code view and add the style for your border if you wanted one. (I "get" that it is hard to create ready-made options for every need, but that's why we should be able to add styles in the code. I heard that the concern is that people will use coding that is not mobile friendly. Why don't you let people decide which is more important to them? We are capable or searching the web to find out whether something we are doing will work on a mobile device!)
4. I think there was a 4,5, and 6 but I have forgotten what they are at the moment. Oh, yeah, one was to be able to add space less than a full line height between paragraphs.
I will add, that for me, spacing is a primary issue. Unfortunately, elements like a title block above a student success story--with three lines of text in a hierarchy of font sizes--look terrible (no way to control font sizes and spacing to fit into a justified format.)
When using fonts below 14, the line spacing is poor. As a school in a highly regulated educational industry, we have to cite sources for any statement we make, and also include links to consumer information pages on our website. The length of the statement plus the link necessitates using a smaller font (9 or 10), resulting in spacing between lines that are out of proportion to the font (and the rest of the email text)--the result looks amateurish.
I am back to making JPGs for the title blocks, and story text, etc., plus graphic or photographic "postcards", and then uploading them into to image blocks. That way I can, at least, control their size, and how the text lines break across different devices. I can't do this, unfortunately, where I need to insert a link; I have to use a Constant Contact text block.
I have to acknowledge Constant Contact Customer Success Specialist, Kaitlin, for reaching out to us--and for having her team help us--that is great customer service. Although I do appreciate that Constant Contact has been willing to help with templates (we have so many iterations that need to be re-made and not enough time), long-term, it is not acceptable for us to have CC re-do or design new templates for us. We already had responsive emails before 3GE (I had customized a responsive template offered in 2nd gen and built up multiple designs from that). I really don't find anything in 3GE that offers significant improvement--and it takes away features that were helpful in 2nd gen.
This morning we received an email from Constant Contact for a $300 or $500 (discounted) set of services. One service is listed as: "List Growth Tools: Branded list growth tools (pop-up form, welcome emails, text-to-join flyer) and HTML code for self-installation." Another is: "Advanced Template:
Advanced email template that provides additional layout options and features."
So are there additional design tool options--if one is willing to pay extra for them?
I'd like to use code editor to embed a different type of video (not a YouTube link). I want to include press coverage in the email and TV channels have their own video embed codes that aren't on YouTube.