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Hard returns/blank lines....

Occasional Contributor

Hard returns/blank lines....

Has anyone noticed lately that the WYSIWYG editor looks one way in CC and when you you send it there are blank lines inserted randomly? The only way we found to stop this is to backspace that line and shift+return. Seems as if there is a bug.


Re: Hard returns/blank lines....

Hello @ChadA34. I'm sorry that you've seen these extra lines appearing when the email is in your inbox. May I ask if you copied and pasted your text from somewhere, like a Word document or a webpage? What happens with this is that it can bring over its own problematic formattting that can cause extra spacing when you send out the email. If you tend to copy and paste your text, I recommend first pasting your text into a text editor like Notepad (Windows) or TextEdit (Mac) and then copying and pasting that text into your email in Constant Contact. Here is more information about using these types of text editors. 

Caitlin M.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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Occasional Contributor

Re: Hard returns/blank lines....

Thank you Caitlin! That was the issue. 

FYI, when I try toaccept this as an acceptable response I get the following:


Request Entity Too Large

The requested resource
does not allow request data with POST requests, or the amount of data provided in the request exceeds the capacity limit.


Something for your forum developers.


Thank you and have a great day!

CTCT Employee

Re: Hard returns/blank lines....

Hi @ChadA34


Thanks for letting us know about that error that you received, I am going to look into it and see what we can do to fix it. In the meantime, I went in and marked the post as a solution for you. I am happy to hear that @Caitlin_M was able to help you out!  


Let us know if there's anything else we can help with :smileyhappy: