In recognition of Martin Luther King Day, our Support Centers will be open with limited hours on Monday (1/20) from 10AM ET to 6PM ET.
Visit our Help Center to see all of the ways you can find answers to your questions.
In the editor, we frequently copy older campaigns and edit them for the current month.
This works well, except when replacing text. If you highlight the whole line and start typing, the formatting (Font, size, bold etc) changes from what I've previously set in the text box to the default. Every program out there - MS Word, Adobe Illustrator etc. will not do this, it will remember the formatting.
There is a work-around - highlight and replace all but the first letter, then delete the first letter. In that case, the formatting remains as it should. However, it's a hack and I'd rather not have to do this.
Thanks for joining us in the Community! I understand why it would be helpful to edit your text from previous campaigns. The way you described is typically how it should function.
In order to better assist you could you provide the following information via email here: social_support(at)constantcontact(dot)com
-What current web browser are you using?
-Have you tried using an alternative browser?
-Are you able to restore this feature by logging out and logging back in?
-Are you simply highlighting and typing or are you copying text from another source?
1. We are using an up-to-date version of Firefox.
2. Not yet - we never use Edge and that's the only other browser on our systems.
3. No, it's pretty much always been like this since we started using this version of the WYSIWYG editor.
4. Copy-pasting, mostly, but the same effect occurs when typing. I've tried pasting text into notepad and re-copying it to remove any formatting the clipboard might have, but that has the same effect.
Thanks and I hope these answers help.
Thank you for providing this information.
Would you kindly send this information along with your account username, the name of the campaign that you are referring to and a reference to this post to social_support(at)constantcontact(dot)com so that we can look into this further?