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Help needed for hearing impaired client

New Member

Help needed for hearing impaired client

Customer service As previously stated I am hearing impaired and in charge of email marketing and now we need to cancel how can I do this since you require a call in, I obviously can not do this? How should your disabled customers like me cancel? Please advise, thank you! I can provide you with my user name if needed however it’s 3 days before I scheduled bill date on the 15th Thank you
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CTCT Employee

Re: Help needed for hearing impaired client

Hello @AdamC598,


Thank you for reaching out to the Community! I do apologize for any inconvenience our cancellation process may cause. However, due to security purposes, all cancellations must be done through our Billing team by phone. While we do request a call to cancel - calls take a few minutes or less, and we will not pressure you to stay active if you do not wish to do so. However, can you please email social_support(at)constantcontact(dot)com if you are unable to call in so we can see what else we can do? Thank you. 

Zoe H.
Community & Social Media Support

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