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High Suspended Bounce Rate (744 out of 993 bounces)

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High Suspended Bounce Rate (744 out of 993 bounces)

Hello,

 

We would like to discuss why 8%- 9% of our contacts are bouncing as permanent suspensions and possible solutions to help streamline the process of lifting suspensions from active addresses.

 

We're creating ad hoc lists of accounts we know to be active in our CRM and calling the Account Review and Deliverability team on a regular basis to lift them. Despite this, we are still seeing addresses provided to the team bouncing as "Suspended."

 

All of these addresses are current clients. Our communication is strictly B2B, and the increasing bounce rate is impacting our ability to inform all our customers per our business agreement with them.

Would love to field a discussion with an account deliverability specialist to present to them our situation in its entirety.

Thanks,

Dave Shaw


1 REPLY 1
CTCT Employee

Re: High Suspended Bounce Rate (744 out of 993 bounces)

Hello @ERA13,

 

Thank you for posting in the Community. I understand the concern in ensuring that you are reaching your contacts and the need of achieving 100% deliverability. I apologize for any inconvenience but because we do have a dedicated team that can assist, I would direct your questions and concerns to our Account Review team. You can note their hours and the best time to reach them here.

 

Of course, please let us know if there is any other way we can assist you.

 

Thank you,

Liz M.
Customer Engagement Specialist

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