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Hotmail Recipients Not Receiving Emails

SOLVED
Occasional Visitor

Re: Hotmail Recipients Not Receiving Emails

We also just sent a campaign today that has not been received by any of our contacts with Hotmail accounts.  I would like to be included on any updates about this issue!

Regular Visitor

Not Receiving Emails

I can no longer receive any of my Constant Contact emails at my Hotmail address...and Balance Day Spa is my own business. I have contacted you several times now regarding this issue. It has NOT been resolved.
CTCT Employee

Re: Not Receiving Emails

Hello @AllisonA317,

 

Thank you for reaching out to the Community! I apologize that you are not receiving any of your email campaigns to your inbox in Hotmail. Have you checked your spam or junk folder and made sure your emails are not going there? If they are, take a look at this helpful article on how to make sure your emails don't go into spam. If not, please call our deliverability specialists for more assistance on this. Have a great Sunday!


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Regular Visitor

Re: Not Receiving Emails

By Constant Contact's own admission, this is a known issue.  No...the emails are not in my spam or junk boxes (obviously, that would be the first place to look).  Your specialized teams are alledgely working on this...but to no avail (and yes...they have already been contacted).  This feedback is not at all helpful...this is an issue which is, apparently, affecting a lot of your clients.  

Moderator

Re: Not Receiving Emails

Hi @AllisonA317 and @GordieCenter 

 

I apologize you are both having this experience with your Hotmail addresses. This is however a known issue that has been escalated to our senior ISP relations team. Please let us know if there is anything else we can assist with in the meantime.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Highlighted
Moderator

Re: Not Receiving Emails

Hi everyone,

 

We wanted to give this thread an update on the status of this experience! After further troubleshooting with Hotmail support, our Support team was able to resolve the deliverability to Hotmail addresses. If for some reason this is not resolved in your account, please reach out to our Deliverability Department for further assistance.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.