Jul 24, 2019 11:42:24 AM
You are correct, that functionality was removed some time ago. I understand how that this function is of big value to you and your business! I will happy to relay your feedback to our developers as a feature request.
In the mean time, I would recommend saving the contacts that don't yet have an email address in an excel file, that way its all in one place and easy to upload when ready! Please let us know if you have any other questions. Thank you for your time!
1. We are a neighborhood association and typically just one person in the association will sign up for the family. However, we need to track the other members of the family who have not provided an email address in order to accurately count the number of people in the association.
2. there are many elderly folks in the association and they do not have email addresses. However, we need to track them as well.
3. I will contact billing, but in my experience, a good company takes ownership of a customer's problem and does not make them do the work.
Thank you for the feedback, I'm passing that along to our design team now. It does look like what you're looking for is essentially a CRM tool. Our email marketing system can integrate with a number of CRMs, to share the email-able contacts back and forth between them, but it admittedly does not have the features necessary to truly replace any of them, and was not intended for counting or tracking anything other than the email side of your organization, and information relevant to those emails. I can absolutely see how those tools are useful and even needed by you, and I'm sorry it's simply not a product we currently provide.
I think you have it wrong. This is a product that you DID provide. In fact, it used to be very easy. And then you made it harder, and now you made it impossible.
So please don't say this is a product that you don't provide. The truth is that you changed your mind and left us all out to dry.
I am having the same problem. I used to be able to add all of my contacts into one database whether we had an email address or not. That made it an easy job. Now, we can no longer add a contact if we do not have an email address for them. So, we have to maintain multiple databases. This is inefficient and costly. We use the Notes part of Constant Contact for brief customer notes and we used to be able to easily use CC to look things up for customers. Now, we have to go to multiple programs to see where they are and find those notes or any contact information.
I see others have had this problem. Does anyone know of another email program that allows for the inclusion of all customers, regardless of the availability of an email address?
My group also has the issue of needing to add contacts without email addresses. I see for over a year you have referred this over to computer department that oversees this development. Has there been any follow up? Are they working on a solution? Please have them respond to this thread or escalate this up to the Director.
I did not get the sense that they are going to fix this issue. The way I handled it was to take members that were no longer active and recylce their record. These were members from the past that did not have an email address. Instead of deleting them, I changed the name of the contact to the new person that did not have an email address. CC does not enforce an email address on older, existing records...just new ones.
Thank you for your feedback! We do apologize for any inconvenience this may cause, but we did make the change where you are not able to add contacts without email addresses into the account. When customers were adding contacts without email addresses into their accounts it was causing a lot of confusion, so we removed that option. We will put in your feedback about this product and alert our engineers of your request. Thank you!