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How do I remove Recaptcha box on website?

Occasional Organizer

Re: How do I remove Recaptcha box on website?

Hi Constant Contact folks - 

 

reCAPTCHA v.1 was deprecated and as of March 28, 2018 doesn't even function. See https://developers.google.com/recaptcha/docs/faq#what-happens-to-recaptcha-v1

 

I have had to remove the inline form from my site due to the following error (pictured): "Cannot contact reCAPTCHA. Check your connection and try again." My guess is that you're using reCAPTCHA v. 1.IMG_3504.PNG

 

You should definitely disable it ASAP to allow us to use your forms without embarrassment. Then, make reCAPTCHA v. 2 optional.

 

This should be a high priority for you because the code you are providing is out of date.

CTCT Employee

Re: How do I remove Recaptcha box on website?

Hello @PFTNews,

 

Our older embed-code for landing pages did use that now deprecated version of captcha.  However our new inline forms are fully updated.  It's possible your site was never updated, and you continued using that older form.  In your account click 'Sign-up Forms' at the top of the page, and create a new in-line form there.

 

The old embed-code that was used before is actually no longer available within your account, so if that's what was on your site, I'm afraid that it had simply not been updated when our system went through it's update.  A walk-through of how to use our new sign-up forms can be found here.

 


Aaron H
Community & Social Media Support

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Occasional Participant

Re: How do I remove Recaptcha box on website?

ours is a new inline form as well and we keep getting this box. it's annoying! is there no way to turn it off until you get it working?

CTCT Employee

Re: How do I remove Recaptcha box on website?

Hey @SuzaneN,

 

I just wanted to address that I answered this question on your other Community reply. Please let us know if you have additional questions.

 

Thanks!

 

Evan G.
Customer Engagement Specialist
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All Star

Re: How do I remove Recaptcha box on website?

I would also like the ability to remove this floating recaptcha badge from our website. We have a signup form in our footer and this floating badge appears on every page of our website. We already have a policy page. I tried adding the CSS, but the badge still displays. It would be nice if there was an option under Settings to disable this. Any other ideas how to hide this?

Occasional Contributor

Re: How do I remove Recaptcha box on website?

This CSS works for me. I pasted it into my theme's main stylesheet. The !important part is required.

 

.ctct-inline-form .g-recaptcha {
display: none !important
}
 

Moderator

Re: How do I remove Recaptcha box on website?

Hi @PublicR13

 

Thank you  for reaching out to the Community. I apologize for any inconvenience  caused from this recaptcha badge showing on your website! At this time being able to remove this badge is not a feature we provide. I have however tracked this feedback in your account and submitted it to our engineers. Please let us know if there is anything else in your account we can help with in the meantime.


Frankie P.
Community & Social Media Support

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Regular Visitor

Re: How do I remove Recaptcha box on website?

Our architecture firm also just spent a small fortune creating a new corporate website, and are really bothered by the large blue reCAPTCHA graphic. However, we understand your desire to have your Privacy and Terms noted.

 

Assuming our programmers can find some way to hide your graphic on our site, (which is not certain), can we just substitute your logo with a simple text statement and hyperlinks that match what your logo says, but blends with the rest of our website? Something like this:

 

protected by reCAPTCHA    Privacy      Terms

 

Please advise.

Thanks

CTCT Employee

Re: How do I remove Recaptcha box on website?

Hello @ShariM411,

 

Thank you for reaching out to us today.  In regards to removing the reCAPTCHA, I would recommend having a look on the Marketplace to see if you can find some alternate sign up tools that are maybe a better fit for the aesthetic you are going for.

In regards to the hiding of the graphic or altering the terms and privacy section, we do not allow the altering of any logos or privacy terms that are part of any Constant Contact Integration, including any of our in-product sign-up forms.

We do, however, have resources for the creation of your own sign up forms, I would recommend that you direct your programmers to our Developer Portal.

 


Briody_W
Community & Social Media Support

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Occasional Contributor

Re: How do I remove Recaptcha box on website?

Thanks so much! Other codes in the forums on here didn't work, but this one does!!

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