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Good morning, I am trying to export my list of contacts to excel, when i choose the fields to export there is not an option to export the date of birth, but i already added dates to my contacts.
To find your exported file, you can access the Activity page. When you're on the Contacts tab, you can find this page at the top of your screen.
Unfortunately, there is a known issue on our end that prevents exporting contacts' birthdays. Our engineers are working to resolve this as soon as possible. I apologize for the inconvenience. I can leave a case open for notification for you, once this is resolved. If you'd like that, please let me know.
If he creates a custom field in which to enter birthdates, and re-keys or uploads the data there, will that field appear as an option to select when he prepares an export?
If the information is placed within a custom field, it will be available to export. The birthday field can be used to create a Birthday or Anniversary campaign to be able to send out campaigns on a specific date for each contact. If the birthday is solely within the custom field, this campaign type will not work properly.
Thanks for your reply i would really appreciate that, please let me know when it works properly so i will be able to export it as soon as possible.
I have put in the request for you to be notified when this is resolved.
If there is anything else we can help with, please let us know.