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Hi Deborah -
First, I want to apologize that you find the Community to be difficult to maneuver through. We have it set up now in sections. If you want to learn about Nonprofits, Small Business, Social Media, or want to share your Email > you can click on Discussions. If you're looking for product help, whether it be in Email Marketing, EventSpot, Managing your Contacts, Social Campaigns, or SaveLocal > you'll want to click on Product Forums. We have Community Blogs as well. One is run by myself and Ros, the Community Manager. The other is run by our Solution Providers and Local Area Experts. Next we have our Developer Forums for those that now APIs. Then Feedback is to give Feedback on Social Campaigns, SaveLocal, and on the Community itself.
Again, my apologies for any confusion.
Second, I went into your email to see what could have happened to cause you to have Social Stats when you are not utilizing the Social Share bar. I found that if you click on the little sharing box at the bottom under Social Stats, that it actually counts as a share, whether or not you actually do post to that Social Network. Have you clicked on that icon for LinkedIn or Twitter? I clicked on Twitter so that's why you have 2 there now.
Here's the icon I'm referring to:
Thanks for your help. I see now where there is "Product Help" in the Product forums but I still do not see how to put a new post up unless I do it through the introductory section. Can you help with that?
As far as this area at the bottom of the stats area where you say if you click it counts as a share . . . I've never clicked that. Until you mentioned it in this post I had no idea it even existed. So how would I have had "shares"? I'm the only person that access this account.
When you go into the Product Forums, you would want to click on the Product you want to talk about. So, if you watned to talk about Email Marketing, you could click on Email Marketing Product Board. Then you'll see a button that says New Message on the left. Once you click on that, you can post your message.
As for the Social Stats displaying, I'm going to look into that a bit further for you. Will update when have more information.
Hi Deborah -
I found out some more information. A few days ago, we had turned on the Social Sharing toolbar ON by default in ALL Constant Contact accounts. So when you sent your email out, we must've had it turned on. That would allow your contacts to share your newsletter on their Social Networks.
We did turn this off as we found out that a number of our customers were not happy with this ability. But in your case, it looks like people are actually sharing your email.
Do you have a copy of your original sent email to see if it did, in fact, have the Social Share bar at the top?
Yes mam - you are correct. I see the social bar at the top of all the newsletters I published on the 18th. Per my boss, we prefer not to use the social bar because the url contains the CTCT name. I hope the option to use the social bar remains an end client decision in the future. Thanks for your help Marissa - I appreciate it!
You're welcome Deborah! Sorry for any inconvenience!
Glad we figured out what happened!
The easiest way to get more eyes on your newsletter is to add the Social Share bar. This toolbar sits at the top of your email when it’s sent out and allows your recipients to share your email on their social media networks. This will help spread exposure to your email on Facebook, Twitter and LinkedIn.
To add the Social Share bar and Like button to your email template:
Has anyone been able to find that feature? I know there is the optoin to click the Facebook button, but the like option is much more familiar to consumers. I know MailChimp has that feature in its system.....
Thank you for checking in on this feature. At this time, this is not something we have available. I will definitely be giving your feedback to our team of developers.
Please let us know when this feature becomes available! Many people are looking to have this readily available and it would be very very helpful.