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How does constant contact handle duplicate, bounced and unsubscribed emails?

SOLVED
Honored Contributor

Re: How does constant contact handle duplicate, bounced and unsubscribed emails?

Duplicates do not count towards your billing. From your example, you have a file that has 7000 contacts in it. You upload that list to Constant Contact. Later, you add 1000 more contacts to that file which now totals 8000 contacts. Rather than all 8000 contacts being uploaded, only the new contacts are added. You would not go over the 10,000 contact limit.

 

 

I hope this helps,

 

 

Jarrad

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Honored Contributor

Re: How does constant contact handle duplicate, bounced and unsubscribed emails?

I'm going to move this post to our Contacts board.

Jarrad

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Re: How does constant contact handle duplicate, bounced and unsubscribed emails?

I want to update our lists but think that some addresses in the excel file that I want to import may have emails that have asked to be unsubscribed. Are these unsubscribed emails added to the updated list again or will they still be filtered out?

Honored Contributor

Re: How does constant contact handle duplicate, bounced and unsubscribed emails?

Hi Coaches Choice,

 

All contacts that have opted out will not be added again through an import. Only the contact can add themselves back once they've opted out.  This way you don't upload anyone by accident. :smileyface:

 

Hope that helped!

Occasional Participant

Re: How does constant contact handle duplicate, bounced and unsubscribed emails?

This is EXACTLY the information we were looking for before we started using CC. Thank you answering it perfectly!

Honored Contributor

Re: How does constant contact handle duplicate, bounced and unsubscribed emails?

:smileyface: You're welcome Rachel! Glad I could help!

Moderator

Re: How does constant contact handle duplicate, bounced and unsubscribed emails?

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Hannah M.
Community and Social Media Support

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