I have the following contacty counts...
total contacts 740
active contacts 681
59 un-accounted for
The total contacts shows 59 unaccounted for users that are not in the unsubscribed list and there is no inactive folder. I have added the number of users in all list, from which I get 681 active users. And confirmed that the unsubscribe list is empty (because I deleted all of the unsubscribed users before getting counts).
Is there any way I can find these 59 mysterious inactive users???
Solved! Go to Solution.
Hello @DailyBibleOnline. I did a quick search of your contacts and found that there are about 60 contacts in your account that have names but no email addresses. I found these contacts by doing an Advanced Search. Below is the criteria that I used:
These particular contacts are not considered active because they do not have an email address and therefore, you are not charged for them. However, after you do a search for these contacts, you can then delete them from your account.
Hello @DailyBibleOnline. I'm so glad that I was able to assist you! Please don't hesitate to reach out if you have any further questions.