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How to Make a Background Image Non-Repeating

Top Answer
Jared_M
CTCT Employee

Hi Everyone,

 

I want to first apologize for the issues this has been causing everyone.  I am the Product Manager of our 3rd Generation Editor and value all feedback given from our customers.  I would like to add some color as to why some functionality might seem limited or not meet everyone's exact needs.

 

One of our main goals that we strive for is trying to make our emails display correctly in all email clients which introduces some challenges.  Each email client (Outlook, Gmail, Yahoo etc) reads and renders emails differently. For example many versions of Outlook completely strip all background images . In order to display background images in Outlook we include a snippet of VML code in the email which Outlook *does* render. The only downside to this technique is that the VML code only supports tiling. Outlook ranks third in total overall opens so we want to ensure your background images display there and feel this is more important than opening up other background options that wouldn’t work in Outlook.

 

Constant Contact also has some restrictions on images that are allowed to be imported into MyLibrary.  Images cannot exceed 800 pixels in width. If a customer chose to do anything other than tile the image it could be either distorted (due to it stretching to fit the email display window) or would be so small that it would be hidden by the email content area.

 

We try to make your editing experience ideal but do understand we can always improve.  We are always on the lookout for new techniques for background images that all email clients support. Our goal is to make sure your emails looks great in each email client and you have the functionality and features to make them unique to your business and brand.

 

Please feel free to reach out with any questions but I hope at least this helps with an explanation why some of our features might not seem “complete”.

 


CTCT Employee

Re: How to Make a Background Image Non-Repeating

Hi Everyone,

 

I want to first apologize for the issues this has been causing everyone.  I am the Product Manager of our 3rd Generation Editor and value all feedback given from our customers.  I would like to add some color as to why some functionality might seem limited or not meet everyone's exact needs.

 

One of our main goals that we strive for is trying to make our emails display correctly in all email clients which introduces some challenges.  Each email client (Outlook, Gmail, Yahoo etc) reads and renders emails differently. For example many versions of Outlook completely strip all background images . In order to display background images in Outlook we include a snippet of VML code in the email which Outlook *does* render. The only downside to this technique is that the VML code only supports tiling. Outlook ranks third in total overall opens so we want to ensure your background images display there and feel this is more important than opening up other background options that wouldn’t work in Outlook.

 

Constant Contact also has some restrictions on images that are allowed to be imported into MyLibrary.  Images cannot exceed 800 pixels in width. If a customer chose to do anything other than tile the image it could be either distorted (due to it stretching to fit the email display window) or would be so small that it would be hidden by the email content area.

 

We try to make your editing experience ideal but do understand we can always improve.  We are always on the lookout for new techniques for background images that all email clients support. Our goal is to make sure your emails looks great in each email client and you have the functionality and features to make them unique to your business and brand.

 

Please feel free to reach out with any questions but I hope at least this helps with an explanation why some of our features might not seem “complete”.

 

Jared M.
Product Manager
All Star

Re: How to Make a Background Image Non-Repeating

If this is not something that you are able to solve (which still confuses me, because your competitors don't have an issue with this) then can you at least offer us more background options in the design tab? The selection is extremely limited and unimpressive. This week for our E-News, I wanted to use a background for St. Patrick's Day and you don't offer any holiday backgrounds -- just the same old Vanilla content you've had for a long time now. Perhaps hire new designers if your current staff can't make new things happen? I appreciate your reply, but I still cannot understand why your competitors don't have this problem but Constant Contact still does, and I'd love an answer as to how that can be? Why don't your competitors have the same problems that you have outlined in your reply to us? 

Visitor

Re: How to Make a Background Image Non-Repeating

OK, well at least you are offering something of an explanation, instead of just copying and pasting the same reply over and over - for how many YEARS?  Seriously folks, using a non-repeating background image in an email is not that difficult.  We both receive MANY emails from other sources containing non-repeating background images.  Wait, instead of posting another reply about how extremely difficult this is - just hire someone to do it.  Really.

Tags (2)
All Star

Re: How to Make a Background Image Non-Repeating

AMEN!

Tags (2)
Occasional Participant

Re: How to Make a Background Image Non-Repeating

allows non-tiling of images and it looks great.

Occasional Participant

Re: How to Make a Background Image Non-Repeating

Also, allows you to see and change the html giving you more control over the look including the background. Constant Contact seems to think that limiting the control you have over your email code, they are protecting us from harm.