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How to change the billing information?

Occasional Participant

How to change the billing information?

Hello, our company has used service of constant contact for years. Recently, our company changed its registered company name and thus the company name on the billing also need to change. Otherwise we can't get approved for the marketing budget.

I had searched for editing billing information but unfortunately failed. So what should I do to change it?

Thanks.

7 REPLIES
Moderator

Re: How to change the billing information?

Hello @AnnaL233. I'd be happy to assist you today! I'm sorry that you were having trouble updating your billing information. Here is a link to our Help Center that will show you how to update your payment method if you need to change the billing name. Also, if you needed to change the business name on the account, this article will walk you through how to update it. 


Caitlin M
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!
Occasional Participant

Re: How to change the billing information?

Hello Caitlin, thanks for your reply.

The weird thing is, even I had already changed my organization name in "My Setting", the name shown in the invoice is still the old one. This problem has annoyed me for few months.

Please kindly help me to fix it ASAP...million thanks!

Moderator

Re: How to change the billing information?

Hi @AnnaL233. The name on the invoice can be changed under Billing Information in My Account. Here's a screenshot of where to update this information:

updatebillinginfo.png


Caitlin M
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!
Occasional Participant

Re: How to change the billing information?

Hello Caitlin, thanks for your reply.

I can't find 'Billing Information' in My Account as follow picture:

 

Moderator

Re: How to change the billing information?

Hello @AnnaL233. It looks like you are logged in as an account manager, which does not have access to billing information. You will need to be logged in as the account owner to see it. Also, I suggest deleting that screenshot for your account security.


Caitlin M
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!
Occasional Participant

Re: How to change the billing information?

Hello Caitlin, this may be a stupid question, but I really don't know how to change to account owner instead of account manager...

By the way, I can't find any button to edit my previous image too...

Moderator

Re: How to change the billing information?

Hi @AnnaL233. There is separate login information for account owners and account managers. If you are not sure who the account owner is or the login information for that user, please call our Support team directly as they will be able to assist you further. Also, I will edit your reply to remove that account information for you.


Caitlin M
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!
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