Hi ! recently i moved from to Constantcontact i had 5000 emails , now i have seen only an average of 2000 are actually reading what i send , the question is : how can i delete all the emails ( or unsubscribe ) that have never opened one of my emails ???
We do not have a way to see a list of contacts who have never opened your email. What you can do though is to create a list of all of your contacts, then go through the Opens reports for your emails, select the contacts and then click "Add to Email Lists" and uncheck the list you created of all of your contacts. Once you do this step for each of your campaigns that you have sent, you will be left with the contacts that have not opened one of your emails. You can then manage the list how you would like, to delete the contacts or to export them and upload them to the unsubscribes.
Please keep in mind that there are some opens that we cannot track, here's more information on that, so if you choose to delete these contacts you might be deleting ones who are opening the email. Another option might be to try to re-engage these contacts by sending them a confirm campaign or a special/deal.
It is a great idea to get a list of contacts who haven't opened your email. You can send targeted emails to them and try to re-engage with them. For some detailed steps on how to create this list of contacts, look at this post "How to create an un-open report for a time frame" by @Anna_D.
Hello @SusanT7. At this time, we do not have a feature that will find what contacts have never opened your emails. I will send some feedback on your behalf to our engineers about this request. I am also including a link to a Community post that one of our Support team members created that explains how you can create this list yourself. I think that creating this list would be very useful for managing your contacts.
Caitlin, I have the same question, and I read the post you linked to, which starts with a list of all contacts and subtracts those who did open for a period of time, leaving a list of who did not open. I have started from the opposite direction and am hoping you can tell me what to do next. I have already created a list of those who DID open during 2016. I would like to delete everyone ELSE, but still have a record of them, like I have a record of unsubscribers. Help?
Hmmm.... I'm hesitating to delete anyone because the numbers don't add up. Perhaps you can tell me what I'm overlooking?
Active = 1407, Unsubscribed = 433, View All Contacts = 1969. Yet, adding Active + Unsubscribed = Manual Total 1840.
(Manual Total does not match All Contacts.)
Manwhile, new list "ACTIVE during 2016" = 960, and Advanced Search for [List + is not + "ACTIVE in 2016"] = 1001.
Manual Total 1840 - 1001 = 839. And All Contacts 1969 - 1001 = 968.
Hi @HazelT3. View All Contacts includes active, unsubscribed and any contacts who don't have email addresses. So according to those numbers, there are 129 contacts in your account who don't have email addresses. You could delete these contacts because they don't even have email addresses in the account and therefore, weren't receiving your emails.