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Tonight (8/23) from 11:00 PM - 12:00AM ET we need to make a few updates to our site. During this time, no emails will be sent and some customers will not be able to access their contacts. We recommend finishing up your work before 11:00 PM and logging in after 12:00 AM ET. Thank you for your patience while we make these updates.

How to delete contacts that havent opened emails in last few months

SOLVED
Moderator

Re: Removing contacts from a list

Hi Emmy,

Great question! If you would like to remove the contacts listed on your Did Not Open list you will need to check off the contacts and add them to a new list. You can then go into the new list and remove them from there. The reason behind this process is that we don't necessarily want you to automatically delete these people as there are a number of reasons an open would not be tracked. 

 

Hope this helps,

Hannah M.
Community and Social Media Support

If you find my post helpful, and it answers your question, please mark it as an Accepted Solution

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Visitor

Remove "Did Not Open" emails???

I love the "My Reports" for campaigns I sent, especially the new 'Did Not Open' list. BUT, how do I remove those addresses????
Advisor

Status changed to: Vote for this idea if you agree

Hello, Thank you for posting. To remove these contacts, you will want to add them to a newly created list and then once you have them saved as a list, you can remove them from within the list.

Did_Not_Open_List.png

 

Delete_Contact.png

 

The reason that we don't readily provide the option to remove is that we want to encourage you to use this Did Not Open list as an opportunity to reach out to these contacts to try to re-engage them. Here is a great resource that give more information on this, if you're interested.

Eric G.
Community Support
Occasional Contributor

i want to delete those who do not open

i cannot find this clearly marked do you do this on purpose i went down the list of 'not opened' checked the ones that i want to delete and nanobot find this anywhere WHY! ITS INFURIATING
Tags (2)
CTCT Employee

Re: i want to delete those who do not open

Hi there, 

 

 

So sorry to hear that this process was infuriating to you. That report is designed to help you resend to those people who did not open in one fell swoop. In the past this was very difficult and highly desired. However, to delete a contact from that section is not an option and that is why you were not able to find how to do this. Here's what we recommend for that function: 

 

 

1. Put a checkmark in the box next to a contact you'd like to delete

2. Select More Actions

3. Manage Tags

4. Create a New Tag

5. Create a tag called 'To Be Deleted' 

6. Click 'Create' then 'Apply'

7. Click on your contacts tab

8. Click into the tag you created called: 'To Be Deleted' and it should show you the number of contacts you wanted to delete from the did not open report

9. Select the contact you want removed/deleted from your Constant Contact account, and select More Actions10. Select Delete. This contact no longer will receive email from you. They are no unsubscribed so you may add them back again in the future if you need to. 

 

 

DID NOT OPEN DELETED.png

 

Upon returning to your Contacts Tab: 

 

TO BE DELETED.png

 

 

I hope that helps you remove contacts from the Did Not Open category, 

Bria
Social Support and Community
All Star

Removal of Contacts

Is there a way to remove many contacts from the not-opened list? When I click on the contact, the only option is to quick send. There needs to be an way to delete from this page. -help
Moderator

Re: Removal of Contacts

Hi Erin,

At this time we don't allow you to remove directly from the Did Not Open report because you won't always want to remove these contacts directly. Perhaps the contact is on vacation or just missed the email, they don't need to be removed! Also, there are a few reasons the open wouldn't track correctly. 

 5-22-2014 11-25-05 AM.png

As a workaround, you can tag all of the contacts from the Did Not Open report and manage them using the tag. For example, if you tag the contacts with "Not Opened 5/14" you could go back to the main contacts page and view, manage or delete just the contacts with that tag. 

Hannah M.
Community and Social Media Support

If you find my post helpful, and it answers your question, please mark it as an Accepted Solution

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Occasional Visitor

i would like to delete contacts that have not opened in 2 yrs

I would like to delete contacts that have not opened in 2m yrs. I am not getting a true %.
Tags (3)
Advisor

Re: i would like to delete contacts that have not opened in 2 yrs

UPDATED: October 2018

 

We have recently added the Contacts Segments tool that allows you to create a list of contacts that did not open any of your last 5 emails, a specific email, or any email. Please click here to learn more about using our Segments feature.

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Hello,

 

Thank you for your post. This is a great thing to do, why send an email to someone who has not been opening it? Not only do you not get a true %, but by removing them, it could bring you down to a different pricing tier, saving you money on your Constant Contact account as well.

 

For step by step instructions on how to remove contacts who do not open your email, please check out these FAQs on how to location contacts that do not open your email and how to remove them from a list.

 

Ken

KenG
Social Support Intern
Highlighted
Frequent Visitor

mass delete of contacts

I am deleting some contacts one by one that have not opened any mails from us in six months or so. Is there anyway to do it with many at a time. Like select and delete anyone that hasnt shown any interest.  Thanks

Tags (3)