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How to delete contacts that havent opened emails in last few months

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Honored Contributor

Re: How to track contacts who never open emails

UPDATED: October 2018

 

We have recently added the Contacts Segments tool that allows you to create a list of contacts that did not open any of your last 5 emails, a specific email, or any email. 

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Hello Sam,

 

I apologize that we do not have a tool that would automatically remove contacts who do not open nor a tool that would allow you with one click to remove those contacts.  That is something that we are looking into but at this time, the only way to do this is a few step process.

 

Here is a FAQ on how to location contacts that do not open your email and how to remove them from a list.

 

Just a note...We only report opens as those that open in HTML version AND allow the images to be viewed.  Your open rate may in fact be higher than what you are seeing and therefore some contacts may be opening but they are not being reported as so due to not viewing images.  I know that with Outlook and Gmail, you sometimes have to click to allow images.

 

I hope that helps!

Highlighted
Occasional Advisor

Re: How to track contacts who never open emails

Marrissa!  Thank You for such a prompt reply!

 

Hmmmmmm?  OK..........I will try to follow your instructions.......and the image thing?  I never would have given that any thought......but now that I think on it?  Yahoo Mail does have that feature on every e-mail............sigh. 

 

Seems everything is getting so very complicated any more?  I feel for you and CC ........but?  I am enthused that the 'Internet" is definitely KING!  More and more people watch their TV Shows on their computer!  That is reason why our Newest Website:  http://www,HOATV.co will hopefully garner tens of thousands of subscribers Nation Wide!  Yippee!......Sam in Henderson

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Occasional Advisor

Re: How to track contacts who never open emails

Whoops............  http://www.HOATV.co 

Honored Contributor

Re: How to track contacts who never open emails

You're welcome Sam!

 

Here is a link to show how you can enable your email client (Yahoo, etc) to display images automatically without having to click that link every time you get an email.

 

You can always share this information with your contact base as well so that we can track that they do in fact open.

 

Hope that helps! :smileyface:

Highlighted
Honored Contributor

Re: How to track contacts who never open emails

"We only report opens as those that open in HTML version AND allow the images to be viewed."

 

I believe that clicking on a link in an email even though the images are disabled also constitutes an open.

 

Tony Schaefer
Constant Contact Solution Provider and SMS Marketing Specialist
www.cliquemarketing.biz


Highlighted
Occasional Contributor

Re: How to track contacts who never open emails

I came into the forum to ask this very question.  I too want to delete people who are not opening my emails.  I have averaged about 2400 contacts since signing up with CC.  Yet, I only get about 10 - 15% opens depending on the topic.  I have asked several people who also use CC what their open rate is and it seems to be the average across the board, which leaves me to believe a lot of emails are either not making it to the intended recipients, or are being dumped into spam folders automatically.  Whatever the reason, I would rather pay for the 240 - 300 people who consistently open and forward my emails, than to pay for 2100, that are not.  The extra $15 a month may not seem like much to some, but for me it is alot, x's 12 that's $180 a year I am flushing down the toilet.

 

This is why I will not recommend CC to others.  I love everything else about the product but this issue is a deal-breaker.

 

I am trying to connect with a former co-worker who had a macro that allowed us to compare data in multiple rows of a spreadsheet, thereby isolating the "single" records.  This woul make it easier to delete the unused emails adresses.  If I get the info I was share.  In the meantime, I'll do downloads, sorts, and then delete one-by-one.

Highlighted
Occasional Advisor

Re: How to track contacts who never open emails

Hmmmmm?  I have owned two Yahoo Stores since 1999 http://www.ArizonaIndianJewelry.com ,,,,there are now approximately 45,000 Yahoo Stores  ...their Forum is here:  http://www.yourstoreforums.com/showthread.php?t=49973&highlight=constant+contact  and they are also trying to cut costs anywhere they can to survive this very bad economy!

 

I get a kick out of CC soliciting input from their customers to make CC better?

 

Well?  Please CC?  Give us this option!  I seriously feel CC is being foolish in thinking offering this will make them loose money?  Au Contraire CC!  Please give us this 'tool' to make CC yet a better value!

 

Sam of http://www.HOA1234.com

 

 

 

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Visitor

Re: How to track contacts who never open emails

I've been with CC for years now but seriously my list is too big (getting ready to hit 5000 and I'm not happy about paying more for a bunch of people who don't open) and filled with people who are just costing me money. 

 

And I would just like to edit to say - if I have to download my list and weed through all the loafers I will DEFINTELY take it somewhere else as a nice, new, shiny, trimmed up list filled with people who love my product and don’t waste my money.  Why WOULD I stay here when you guys made me work so freaking hard to get it that way?  No sense.

 

I refuse to waste time going through a multi-step process for deleting inactive e-mails as was suggested from CC and will be seriously looking into other newsletter service that can do that and a few other things that CC doesn't integrate well.

 

FIX THIS ISSUE CC - OR I WILL BAIL.

Highlighted
Occasional Advisor

Re: How to track contacts who never open emails

 

 I think a lot of us are starting to feel this way, which is a shame, as generally the service is good.

 

HOWEVER  - I was niggled recently too, to have signed up for the survey programme,and cancelled it - as I was told I could - after sening the survey, only to find I can't actually view the results afterwards unless still signe up for it!

 

To be fair, I found out AFTERWARDS could have exported them into a spreadsheet before cancelling it, but why should we have to? I thought the whole point of CC was it was a one stop centre for seeing and storing the reults - we don't need to export the results of anything else to view it, and if we are an ongoing customer paying a monthly fee with this as an add on, surely we should be able to store results gained from a survey we paid for??

 

Maybe it is time to look elsewhere too..... :smileymad:

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Honored Contributor

Re: How to track contacts who never open emails

Hi Sue,

 

I sent you a private message about your survey.

 

Thanks,

 

 

Jarrad

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