Hi Sam -
The best way to reactivate in your case is to call our billing dept. Call the regular support # (866) 289-2101and press 3 for billing. They can reactivate you and assign the credit to your account. I hope you were told when you cancelled, this money is held for you and yes, you can assign it to the reactivated account.
EDIT: I reactivated it through chatting with the billing team - I don't typically manage support issues myself, but my team walked me through this one, so you are all set to get mailing...
Thanks. The audio file make me smile, but not as much as the words themselves. Welcome home Sam.
Thanks again Tom for the great info! There is certainly something wrong (in my opinion) with how the export of data works since I would not have expected that the unsubscribe date would overwrite the date the contact was added. I would expect both fields to be available. So I am looking into what can be done to fix this sooner.
In the meantime, that date is stored in the Contacts -> Removed Contacts and pulling up an individual contact shows the date that they were added, last updated, and removed date. I know this is certainly not a great solution since it would take a lot of time to go through all your removed contacts but you could at least get a sample.
The Accepted Solution is only available to the person who originally created the topic.
Although not ideal I thought I would just share what I have done to work around all of CC's frustrating lack of functionality. Thank you to the post warning everyone about Confimed Opt-in Emails via CC as I was potentially going to look into that until I also found out you get one email to that list and they are in or out permanatly , as I had asked if I could send multiple confirmations to a list to try and weed contacts out over time.
So basicallyI tried to make my own confirmation email. First I have been exporting my list of opens over the past few months (reminder - CC only keeps the past 3 months - lame) so that I would have a historical list of who has opened my emails according to CC. Next I exported my complete contact list. I opened my compiled "Openers" list and colored them green in excel. I then copied these contacts into my complete list excel file and sorted them. Manually and painfully I went through and deleted all the green cells with their match so that I ended up with a list of "non openers". So now I had two excel files, one of openers, and the other of openers.
Next I imported these lists into CC and deleted my default contact list, leaving me with two new lists.
So now I created a new contact list called "Confirmed customers" and made this my default list so its also where people who filled out my subscribe form would wind up. (I may be different in that my contacts come more from other web leads and opt-ins then those who directly fill out the "subscribe to newsletter form")
Thats pretty much the difficult work (thanks CC!)
So now I have created a series of email confirmations myself requesting people to "Re-Join My List". I suggest going through the process yourself just to see what it looks like. But when a current subscriber clicks to join they just have to go in and re-submit their information. HOWEVER because I made a new default list, when they re-submit their information they are putting themselves on my "Confirmed Customers" contact list. Once they do that they end up on both my "Confirmed Customers" list and my "non openers" list, so I go in and remove them from the "non-openers" list, thus keeping both lists clean and separate.
Here is one of the emails I sent in case you want to see it: Confirmation Email #2
So hopefully after a series of these emails I will haveany one I thought to be a "non openers" confirm their emails for me without the permanacy of CC's Confirmation Opt-In email and the inability to send multiple confirmation emails. And then when my series of confirmation emails are done I will simply delete my "non-openers" list lessening the funds I have to send monthly to CC.
I am not sure if this is the best solution, but it is A solution and am sharing purely because of that. Thank you CC for making it simple to keep my list clean!
Also if anything was confusing and needs clarification just let me know.
I have forgotten......even though I was told: How To
I do NOT like CC's New Editor! The old one was MUCH BETTER in every way!
I got a phone call from a CC Support Person who told me how to switch back to the Old Editor? But of course? I have forgotten How To Do It?
Can someone here tell me how to Switch Back to the Old CC Editor?
Sam in Henderson of www.HOA1234.com
We cannot switch you back to the old WYSIWYG editor, but you may be able to access our Classic Wizard by creating a new email and selecting Classic Wizard as your choice of editor. Keep in mind that the Classic Wizard is no longer being supported and you may run into issues with it.
If you're having trouble with your current email with the WYSIWYG editor, try adding a new block or clearing styles from the current block.
If you need immediate assistance, please call us at 1-866-289-2101. We are open until 8:00 PM EST Saturday and Sunday.
Thank you both Bryon and Andrew for sharing your work arounds with the community. I will continue to look into the issues you have brought up and will post more info every week or two here as I have more to share. In the meantime I am collecting all these best practices for working with our products. My goal is to find a way to share this info with all of our customers since I am certain that many will benefit.