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How to delete contacts that havent opened emails in last few months

Occasional Advisor

Re: How to track contacts who never open emails

I have forgotten......even though I was told:  How To


I do NOT like CC's New Editor!  The old one was MUCH BETTER in every way!


I got a phone call from a CC Support Person who told me how to switch back to the Old Editor?  But of course?  I have forgotten How To Do It?


Can someone here tell me how to Switch Back to the Old CC Editor?


Thank You!


Sam in Henderson of

Honored Contributor

Re: How to track contacts who never open emails

Hi Sam,


We cannot switch you back to the old WYSIWYG editor, but you may be able to access our Classic Wizard by creating a new email and selecting Classic Wizard as your choice of editor. Keep in mind that the Classic Wizard is no longer being supported and you may run into issues with it.


If you're having trouble with your current email with the WYSIWYG editor, try adding a new block or clearing styles from the current block.


If you need immediate assistance, please call us at 1-866-289-2101. We are open until 8:00 PM EST Saturday and Sunday.




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Regular Participant

Re: How to track contacts who never open emails

Thank you both Bryon and Andrew for sharing your work arounds with the community.  I will continue to look into the issues you have brought up and will post more info every week or two here as I have more to share.  In the meantime I am collecting all these best practices for working with our products.  My goal is to find a way to share this info with all of our customers since I am certain that many will benefit.  

Jonathan Mandell
Product Manager - Reporting and Analytics

Re: How to track contacts who never open emails

What a wonderful discussion going on here! I might actually reference this thread on my blog, it does a great job of illustrating why having a CRM system in place is so important for all businesses, large and small. CC is great for the phsical construction and delivery of emails. List management, tracking, and reporting however....that's where CRM really shines.



InfoGrow - Accelerating Growth Through Better Sales and Marketing Decisions

Link Your Constant Contact efforts to Microsoft CRM with CRM2Emails, available on the CC Marketplace.


No report to see who didn't open an email?

Is there really no way to generate a report of people that didn't open a specific email, STILL?


I actually called in for support 3 months ago to find out how to do this, or where I could find the report, and was basically told that in order to accomplish that kind of report, that I more or less had to save a .csv file of ALL the subscribers, then a seperate .csv of the subscribers that DID open the email, and manually remove them one by one from the master list.




Every other AR that I've ever worked with has this as a "basic" function that can be done with one click of the mouse. Plus, I've seen this exact thing requested here on the board several times. Not only that, but the lady I spoke with on the support call, said that she's had that request more than a few times.


I'm in disbelief that it wasn't a feature to begin with, but I'm really concerned that the issue hasn't been addressed even after repeated requests by paying customers.



Occasional Advisor

How to find all emails that never open

How do I find all the emails in my mailing list that never open the messages we send them?  I want to cleanup my list.  We have had it for several years. 


Is there a clean up function to find emails that never open or are bad etc?



Honored Contributor

Re: How to find all emails that never open

UPDATED: October 2018


We have recently added the Contacts Segments tool that allows you to create a list of contacts that did not open any of your last 5 emails, a specific email, or any email. Please click here to learn more about using our Segments feature.


The information below is the steps to manually create a did not open list.


Hi -


Great question!  If you want to remove those contacts who haven't opened an email from you, you can check out these FAQs on how to location contacts that do not open your email and how to remove them from a listJust a note, we track opens by inserting a very tiny image and when your contacts choose to download images, we count that as an open. That means that if someone doesn't download images but does open your email is not counted.


To clean up your bounces, check out FAQ 5288: Managing, Removing, and Preventing Bounced Emails.


Any questions, let us know! Hope those FAQs help!

Tags (3)
Occasional Participant

Re: How to find all emails that never open

Hi There-


Well, I've been waiting since December - or was it January - when Jonathan promised we would get a simple reporting function allowing us to find those who: a) hadn't opened emails in some time b) opened emails consistently.


It is just plain common sense to be able to reward both of those groups. It leads to good feelings and more business.


Acutally, I've been waiting since I discovered this lack in '05 after about a year with Constant Contact, when I had enough history that this data would be useful.


The ability to see this data only one email at a time is very restrictive. I've sent out over 100,000 emails in the last twelve months. Do you really suppose I am going to go through each one to get basic data?


After 7 years of patience and work arounds, this is leading me to conclude that Constant Contact is only for hobbyists or the very small not-quite-a-real business.


Sincerely yours,

Tom Dotz

Regular Participant

Re: How to find all emails that never open

Hi Tom,


We have been working hard on these reports and I would love to show you the progress we have made.  Would you be willing to chat about this next week sometime?




Jonathan Mandell
Product Manager - Reporting and Analytics
Occasional Participant

Re: How to find all emails that never open

I would be delighted.

email me at and let's set up a time.