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How to send to List A, but exclude those people who also appear on List B

SOLVED
Participating Solution Provider

Does do not mail list span all lists?

I have a general list with my entire database in. I just created a new list where I excluded some on the list because they are too far from the event I'm sharing. Does the do not mail list span both lists or will I be mailing to the second list people that opted out?

Kym Johnson
KSJ Marketing Communications
Offering marketing advantages for small businesses
Toll-free (844) 575-6584
info@ksjmarketing.com
Valued Contributor

Re: Does do not mail list span all lists?

Kym,

 

Thank you for reaching out to us! So you know, the Do Not Mail list and Removed list span across all lists of Active contacts in your account. If you don't want to send to an individual now, but may want to do so later, I would suggest either making a new list and moving your contacts to that, or simply removing those contacts, not Do Not Mail. That list is basically an unsubscribe and you can't get those contacts back.

 

Joe

 

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Occasional Participant

Excluded Emails

Hey Guys,

 

Recently i tried to exclude some people from a particular email by creating a new list and moving them to that list, however, it didn't work, they stayed in the original list as well. So what i had to do (because i was to silly to just come here and ask lol), was move those contacts to the 'do-not-mail' list. Now that i've sent t he email i wanted to exclude these people from, i can no longer remove them from the do not mail list, and add them back into their own list because it says they opted out, but i know for a fact they haven't! 

 

Can any light be shed onto this issue? it's only 15 contacts, but they're important contacts!

 

Thanks in advance, 

Joe.

CTCT Employee

Re: Excluded Emails

Hi Joe,

 

I'd be more than happy to assist you with your question concerning moving contacts between remove and do not mail. Unfortunately do not mail is reserved for if you don't ever want to mail to that email address again. Removing contacts will allow them to be reimported back in because it's just in a removed status. The Do Not Mail status is mean't to not allow accidental reimporting of the contacts or ensuring that if someone doesn't want to receive email communications at all that they won't. Luckily there are a couple of ways to re add a contact that has been moved to do not mail, but they require having the contact opt back in manually as it will send them a communication for them to re opt in through the following process:

http://constantcontact3.custhelp.com/app/answers/detail/a_id/1708


I hope this helps! Please let us know if this doesn't work for you.

Thank you!

Jayson Gonzalez

Community Support

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Visitor

Excluding recipients

Hello, I recently sent a personalized email to a specific list of people and I am going to send the same email (minus the personalization) to my general list. The question I have is can I suppress the contacts from the original list in the second eblast because they are also on the general list. Basically, I don't want these customers receiving the same email twice.

Tags (3)
Honored Contributor

Re: Excluding recipients

Hi Avi,

 

Yes, you can accomplish this by following these steps. There are quite a few steps but this will get what you need done.

 

  • Make a copy of the list you want to send to ( your general interest list) & name it something easy so you can recognize it
  • Export your list that you sent to & save it to your desktop so you can easily find it
  • Go back into the Contacts > click on Remove list
  • Choose the new list you created (the copy of general interest) under Step 1
  • Under Step 2 > import your exported file of the list you sent to
  • This will remove all the contacts you sent to from your copied General Interest list (thus not affecting your real General Interest List)
  • Then make a copy of your email and send it to the Copied General Interest list.

Viola! It's that easy!  Any questions, don't hesitate to ask!

 

Highlighted

Re: Excluding recipients

This sounds like what I want to do... I have two lists and would like to send to one of the lists (A) but exclude the emails of a second list (B). 

 

I found this thread after a live chat support told us we couldn't do this... I'm wondering if you can help me by giving a little more guidance on which step I'm taking with which list. I'm having a little bit of trouble following the steps as they are...

 

Thank you!


@Marissa_R wrote:

Hi Avi,

 

Yes, you can accomplish this by following these steps. There are quite a few steps but this will get what you need done.

 

  • Make a copy of the list you want to send to ( your general interest list) & name it something easy so you can recognize it
  • Export your list that you sent to & save it to your desktop so you can easily find it
  • Go back into the Contacts > click on Remove list
  • Choose the new list you created (the copy of general interest) under Step 1
  • Under Step 2 > import your exported file of the list you sent to
  • This will remove all the contacts you sent to from your copied General Interest list (thus not affecting your real General Interest List)
  • Then make a copy of your email and send it to the Copied General Interest list.

Viola! It's that easy!  Any questions, don't hesitate to ask!

 


 

 

Honored Contributor

Re: Excluding recipients

Hello Cathryn,

 

I see that you spoke with a rep who has escalated your issue up to our specialists.

 

Please let us know of the resolution and how we can assist further.

 

Thank you!

Occasional Contributor

Re: Excluding recipients

This is a feauture that should be automated.  You shouldnt have to load up liek that.  Others in this industry have the ability to click on a list(s) and then go to another area and say exclude this lsit(s).  Make it happen CC!

CTCT Employee

Re: Excluding recipients

Anna Navarro
Social Support and Community
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