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Some customers are seeing intermittent errors when attempting to upload a new image or insert an image into their email. While we look into getting this fixed we have found if you try to reattempt your previous action, the image will be visible. We apologize for this inconvenience.

How to track contacts that have never opened an email and/or have not opened within X months, etc

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How to track contacts that have never opened an email and/or have not opened within X months, etc

Has the reporting function been updated to track who has not opened an e-mail within a defined timeframe, or who has never opened an e-mail?

1 REPLY 1
CTCT Employee

Re: How to track contacts that have never opened an email and/or have not opened within X months, et

Hi @KimberlyM3288,

 

Thanks for reaching out to the Community!  I would be glad to help you.

That reporting update has not quite been completed yet, however we do have some easy instructions on how to create a did not open list over a period of time until that function becomes available.

 

Please let us know if there is anything else we can do for you.

 

Donna_P.
Community & Social Media Support

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