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How to track contacts that have never opened an email and/or have not opened within X months, etc

How to track contacts that have never opened an email and/or have not opened within X months, etc

Has the reporting function been updated to track who has not opened an e-mail within a defined timeframe, or who has never opened an e-mail?

1 REPLY 1
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CTCT Employee

Re: How to track contacts that have never opened an email and/or have not opened within X months, et

Hi @KimberlyM3288,

 

Thanks for reaching out to the Community!  I would be glad to help you.

That reporting update has not quite been completed yet, however we do have some easy instructions on how to create a did not open list over a period of time until that function becomes available.

 

Please let us know if there is anything else we can do for you.

 

Donna_P.
Community & Social Media Support

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