Solved! Go to Solution.
Thank you for reaching out to us through the Community. It is possible for you to remove the contact from a particular list. To do this, go to the Contacts page by clicking on the Contacts tab located at the top of the navigation toolbar. On that page, check the checkbox next to the name of the contacts you want to remove from a particular list. Then, at the top of the columns, click on Manage Lists. Then select the Remove from Lists option and you will be asked which list you wish to remove the contact from. For more information on this, please click here. Once the contact is removed from that list, the autoresponder email will not send to them since the contact needs to be within the list in first place in order for the autoresponder to go out to them. I hope this helps. Let us know if you need assistance with anything else.
Thank you for reaching back out to us with this information. I can definitely understand how important it is for you to be sure that the contact does not receive the email they are queued for. After further reviewing with my upper level of support I have verified that the system upon sending, it will double check the listing that the Autoresponder is connected to and will only send to the contacts included in the list at the time of the send. The contact will still show as a queued contact, but the system will recognize that the specific contact is no longer in the list and it will not send to them. I apologize for any confusion this may have caused. I will be submitting this feedback to the correct team for future references, for investigating purposes. Please let us know if there is anything else we can assist with today.
Thank you so much your valuable information.
You're welcome, @user15211! Have a wonderful day!
I had tried removing the contact from the list but it seems that the name is still "queued" in the email queue within the autoresponder series. Please tell me how to remove it?
Thank you for reaching out to the Community. I'm sorry to hear this contact still shows as queued for your autoresponder! This is something we would be happy to take a look into. P lease email us at social_support(at)constantcontact(dot)com with your username, the name of your autoresponder series, and the contact you are working with. Once we have these details we can troubleshoot further for you.