Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Search instead for
Did you mean:
Constant Contact wants to help you succeed! We’re celebrating our professional service programs on the Constant Contact Community this month and you have a chance to try one of the services for free! Learn more.
How to upload birthday for greetings, uploaded csv format not accepted
I'm sorry to hear you experienced some difficulty updating the birthday fields for your contacts. When you say the format was not accepted are you referring to the .CSV file itself or just the column you had set up for the contact's birthday? If it is the .CSV file itself I would try resaving it in Excel to .XLS to see if that resolves the issue. I have seen it were certain .CSV files are formatted in such a way that our system does not recognize it. If that still doesn't work I would reach out to us at social_support(at)constantcontact(dot)com with your username, the .CSV you are having trouble with, and a reference to this post and we can investigate further.
That said, if it is just the birthday column that is not accepted I would click here for an article on how the different columns, including birthday, should be formatted.
Nick S. Social Media & Content Manager
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.
You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
You can post a new message in the Community or find us on Twitter Mon-Fri 8am-8pm ET, Sat 10am-8pm ET, & Sun 10am-6pm ET. We've got real people waiting to help you out. Click below to start a conversation!