cancel
Showing results for 
Search instead for 
Did you mean: 

I am sending out campaigns, but I ironically they will not go to my email.

Highlighted
Visitor

I am sending out campaigns, but I ironically they will not go to my email.

my email is ***Email Removed by Moderator***. It won't even send a preview to that email address. It is not going to my spam folder so I can't figure out what would be stopping it.

Tags (1)
3 REPLIES 3
Highlighted
Honored Contributor

Re: I am sending out campaigns, but I ironically they will not go to my email.

Check your email record and see what the status says for the last email you sent.

 

 

Can you send a DRAFT of your emails to yourself?

 

 

 

Solution Provider

Re: I am sending out campaigns, but I ironically they will not go to my email.

Can you add another email address? I always send a preview to my email before I send anything out.

Highlighted
CTCT Employee

Re: I am sending out campaigns, but I ironically they will not go to my email.

Hello @KeriF43

 

Sorry you are having trouble receiving your campaign! I looked into the email address you provided (which we removed for your security) and it seems that it was placed on a permanent block as it bounced more than twice quite awhile ago. I did remove this block for you. I would suggest trying to quicksend a campaign to yourself to see if you can now receive your campaigns. 

 

Please let us know if this works or if you have any additional questions. 

 

 

Amber Royal
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.