Hi there Today all I wanted to do was update my payment method so that I could send out time sensitive emails and I can't. I have wasted nearly an hour trying to update my payment method but the window seems to stall every time. Please contact me ASAP so that I can get on with running my business - I am very frustrated and angry - if you put a stop on accounts when the payment method runs out the least you can do is ensure your payment system actually works.
I'm so sorry that you weren't able to update your payment information. I understand how frustrating that must be, and I’d like to help. When you say it stalls, do you get an error message, or does it just "spin" in place? Have you tried using a different Internet browser to access the site? Here is a link that may help get you rolling in your Internet browser of choice.
If you try the steps in that link, and it is still an issue, if you could email us at social_support(at)constantcontact(dot)com, with your username, a reference to this post, and a good way to get ahold of you, we can help to troubleshoot what’s occurring. If that does happen, where you cannot process payment, we recommend calling into our Billing department so that they can assist with processing that payment while we troubleshoot your connectivity issue. Here are their hours and numbers.
Gwendolyn B Customer Engagement Specialist If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.
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