I'm sorry to hear that you're having difficulty with the QuickImport plugin in your Outlook. I'm going to assign a case to our team that assists with our tool QuickImport. They should follow up with you within the next 3-4 business days.
Sorry for any inconvenience!
I took a look and a member of our Tier two support team reached out via email yesterday at 10am EST. They sent this email to the @ibfforms.com address listed on your account. If you still aren't able to find this email please let us know.