It sounds like you are working on a Survey, is this correct?
Did you choose to start with a template or a blank survey? It sounds like you might have clicked into another question, this is the only time the rest of the page would grey out. Can you check to make sure all the questions on the page are closed?
If you are still having trouble please let me know what the name of the survey you are working on is.
Hannah M. Community and Social Media Support
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