You deserve the best.
Beginning Saturday 2/15 we will be upgrading our phone system to ensure we are providing you with the best possible experience.
Due to this upgrade, we will be limited to Chat support only on Saturday from 10-8 pm ET.
On Monday, President's Day, we plan to have both Chat and Phone support available from 10-6 pm ET on the new system.
Thank you for your patience while we make these important updates.
I can't find a heatmap in the reporting area.
Anyone know how to access a link to the heatmap for a mailing?
Solved! Go to Solution.
Thanks for coming to the Community with your questions! To find the heatmap, you can select on the title of the email you are looking to get the reporting for. Once you select the title of the sent email, you will see in the upper right hand corner a button that says "Click Reporting". This button will bring you to the heatmap of your email. It will display a hot pink circle on the top 5 links that have been clicked in your email. Take a look at the screenshot below to better direct you!
Derpa derp! There it was, right under my nose.
You're very welcome! Please let us know if we can assist with anything else!
I don't have the "Click Report" option in my sent email report - any advice on where I can find the heat map?
I'm so sorry you're unable to see the click report of this email! I was able to locate this campaign in your account and could replicate the same experience. At this time email campaigns using our Resend to Non-Openers feature will not show the Click Activity on its reporting page. This is however a feature request I have tracked in your account and submitted to the appropriate teams. In the meantime as a work around, I would suggest going to Reporting tab in your account to view this campaign's click report. I apologize for any inconvenience this may cause!
This heatmap reporting is so great, but with our open rate on the resend, we can't neglect to resend to non-openers. Please enable this feature
Thank you for sharing your feedback on this feature here in the Community! We have successfully tracked this request and submitted it to our engineers on your behalf.
It sure does! Here's how you can view that:
If you want to improve your click-through rate, there are ways to optimize your links to make them more enticing. Learn more about your Clicks here or reach back out with any additional questions you have!