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I can't find a heatmap in the reporting. Anyone know how to access a mailing's heatmap?

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Frequent Visitor

I can't find a heatmap in the reporting. Anyone know how to access a mailing's heatmap?

I can't find a heatmap in the reporting area.

 

Anyone know how to access a link to the heatmap for a mailing?

15 REPLIES 15
CTCT Employee

Re: I can't find a heatmap in the reporting. Anyone know how to access a mailing's heatmap?

Hello @JimO245,

 

Thanks for coming to the Community with your questions! To find the heatmap, you can select on the title of the email you are looking to get the reporting for. Once you select the title of the sent email, you will see in the upper right hand corner a button that says "Click Reporting". This button will bring you to the heatmap of your email. It will display a hot pink circle on the top 5 links that have been clicked in your email. Take a look at the screenshot below to better direct you!

 

2017-05-04_9-17-37.png

 

Hayley L
Community & Social Media Support

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Frequent Visitor

Re: I can't find a heatmap in the reporting. Anyone know how to access a mailing's heatmap?

Derpa derp!  There it was, right under my nose.

 

Thanks!

Tags (2)
Moderator

Re: I can't find a heatmap in the reporting. Anyone know how to access a mailing's heatmap?

Hello @JimO245,

 

You're very welcome! Please let us know if we can assist with anything else!


Nick S.
Social Media & Content Manager

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Visitor

Re: I can't find a heatmap in the reporting. Anyone know how to access a mailing's heatmap?

Does the Click report function still exist?

Tags (2)

Re: I can't find a heatmap in the reporting. Anyone know how to access a mailing's heatmap?

I don't have the "Click Report" option in my sent email report - any advice on where I can find the heat map?

 

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Moderator

Re: I can't find a heatmap in the reporting. Anyone know how to access a mailing's heatmap?

Hi @Freeman_Brand_Experience_Lab

 

I'm so sorry you're unable to see the click report of this email! I was able to locate this campaign in your account and could replicate the same experience. At this time email campaigns using our Resend to Non-Openers feature will not show the Click Activity on its reporting page. This is however a feature request I have tracked in your account and submitted to the appropriate teams. In the meantime as a work around, I would suggest going to Reporting tab in your account to view this campaign's click report. I apologize for any inconvenience this may cause!


Frankie P.
Community & Social Media Support

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Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
CTCT Employee

Re: Re: I can't find a heatmap in the reporting. Anyone know how to access a mailing's heatmap?

Hello @MandyO558,

 

It sure does! Here's how you can view that:

 

  1. Click Reporting, then click the hyper-linked number of clicks in the Click Through Rate column for the campaign you want to review.

    Click Through report from Reporting tab
  2. Use the Display drop-down menu to sort the report:
  • By URL - This is the default view. It sorts results by the link's URL and shows the number of unique clicks each link received.

    Unique Clicks
  • By Contact - Sorts by contact and shows what link the contact clicked. Finding out which links were visited repeatedly, and which contacts clicked multiple times, might give you additional insight.

    Display dropdown

If you want to improve your click-through rate, there are ways to optimize your links to make them more enticing. Learn more about your Clicks here or reach back out with any additional questions you have! 


Amber_L
Community & Social Media Support

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All Star

Re: Re: I can't find a heatmap in the reporting. Anyone know how to access a mailing's heatmap?

Where is this? I don't see the option that's been posted in this thread.

Moderator

Re: Re: I can't find a heatmap in the reporting. Anyone know how to access a mailing's heatmap?

Hi @XengV 

 

Thank you for bringing this to our attention! We have made updates to our reporting page. The good news is you can still see this information through the total count for each link through the upper right hand corner "Clicked" menu. This menu will give you a drop-down where the option "Links" is listed. Changing this to "Links" to get the information you're looking for.

reporting-clicked-report-dropdown-links (1) (2) (1) (1) (2).png


Frankie P.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.