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I can't login to my account.

Occasional Visitor

I can't login to my account.

Hi,

I was wondering how we can access to my account again.

We changed the password earlier and tried to access several times with the wrong one I guess.

So it was locked, and it showed that reset your password now to unlock your account.

The email with the account name was the person's account who worked before.

So we couldn't access to the email either.

How can we resolve this problem?

1 REPLY 1
Moderator

Re: I can't login to my account.

Hi @SOPHIAY2,

 

Thanks for coming to the Community. I reviewed the account and it looks like you were able to get in touch with our phone support agents to help regain access to the account. I'm glad! If I am misinformed, please let me know and I can take a closer look.

 

 


Nick S.
Social Media & Content Manager

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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