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I can't send test email and emails via my account

owenl00
Occasional Participant
‎10-11-2019 04:42 PM
‎10-11-2019 04:42 PM

I can't send test email and emails via my account

Hi, 

I can't send emails & test emails since yesterday (Oct 10) after 3:10pm. I don't know whether it matters to the API which I started using yesterday. Can you help me to test out?

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Aaron_H
CTCT Employee Aaron_H
CTCT Employee
‎10-11-2019 06:16 PM
‎10-11-2019 06:16 PM

Re: I can't send test email and emails via my account

Hello @owenl00,

 

Thank you for bringing this to our attention!  I took a quick look at your account, and I believe the issue may be related to your recent changes, as you suspected.  This is something that takes a bit too much personal information for us to troubleshoot on a public forum, but if you call our account review team, they should be able to help get this cleared up.  You can reach them directly at the numbers listed here.

 


Aaron_H
Community & Social Media Support

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