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Tomorrow morning (8/26) from 07:00 AM - 08:00 AM ET we need to make a few updates to our site. During this time, no emails will be sent and some customers will not be able to access their contacts. We recommend finishing up your work before 07:00 AM and logging in after 08:00 AM ET. Thank you for your patience while we make these updates.

I fee scammed

Occasional Visitor

I fee scammed

I am so disappointed in the way your company scams people.  The free 60 day trial is a joke.  I have read on your community page that many people seem to have the same issue.  I originally signed up assuming I was getting the 60 day trial. A few days later I received a call from Constant Contact staff person.  I am not sure exactly what happened but I gave him my credit card number (I know, I'm an idiot) I was told several times that I would not be charged until after my free trial.  I was charged $70 immediately.  After looking on the website, I don't even see a plan that costs $70. I really like the set up of this email campaign but my business is so small, I can't afford the monthly charge.

CTCT Employee

Re: I fee scammed

Hi @BethK457,


We sincerely apologize for any confusion with the status and billing for your account, and very much appreciate your feedback. We've created a case for our Billing Support team to see if they can help. Please expect to hear back directly from a billing representative regarding your concerns. Thanks!


Nichelle M
Community & Social Media Support

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