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I fee scammed

Occasional Visitor

I fee scammed

I am so disappointed in the way your company scams people.  The free 60 day trial is a joke.  I have read on your community page that many people seem to have the same issue.  I originally signed up assuming I was getting the 60 day trial. A few days later I received a call from Constant Contact staff person.  I am not sure exactly what happened but I gave him my credit card number (I know, I'm an idiot) I was told several times that I would not be charged until after my free trial.  I was charged $70 immediately.  After looking on the website, I don't even see a plan that costs $70. I really like the set up of this email campaign but my business is so small, I can't afford the monthly charge.

CTCT Employee

Re: I fee scammed

Hi @BethK457,


We sincerely apologize for any confusion with the status and billing for your account, and very much appreciate your feedback. We've created a case for our Billing Support team to see if they can help. Please expect to hear back directly from a billing representative regarding your concerns. Thanks!


Nichelle M
Community & Social Media Support

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