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We had to temporarily close one of our support sites. You may experience a longer than normal wait time when calling into our support center. Remember to check out all of our available support resources including live chat for the quickest response.


All Star


This week I have lost hours due to the image loading issue and now there is a list issue. I have completed a mailing I wanted to send TODAY but I cannot select the list to send it to... not sure why and no one works on weekends... HELP!
CTCT Employee


Hi @JulieL923,


I'm very sorry for any frustrations. The image loading issue was due to a third party image hosting service. We know it caused a lot of lost time for our customers and we sincerely apologize for the disruption.

As far as scheduling an email campaign, if the email list you need to select isn't displayed, it usually means there are no contacts on that list. You can check this by clicking Contacts, then Email Lists, searching for the particular list, and looking for the number of contacts associated with that list:



Here's a helpful resource for moving contacts to an email list! After you add contacts to an email list it will display as an option to select during the scheduling process. Finally, my apologies we weren't here when you needed us. Our Customer Support hours are Monday - Thursday, 7am - 11pm ET, and Friday, 7am - 9pm ET. Please feel free to contact us then! 

Nichelle M
Community & Social Media Support

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