cancel
Showing results for 
Search instead for 
Did you mean: 

Image Description Disappearing

Occasional Organizer

Image Description Disappearing

When I upload a new image, I always add an image description (alt tag) to each image.

When I save this and go back to the email, then click the image again, the alt tag text has disappeared leaving a blank field.

If I send a test email, the alt text is still there I just can't view or edit via CC so never know whether I missed an alt tag or if CC is just hiding it as it always does.

I don't think this issues existed before the website overhaul / the addition of the "inbox preview" button (which is a whole other problem in itself as it confuses the call to action).

Any help much appreciated.

 

Cheers,
Lisa

1 REPLY 1
Highlighted
Administrator

Re: Image Description Disappearing

Hello @Crossware. I'm sorry that you have been experiencing this issue with your image description disappearing. I uploaded a few images into your library, included an image description and was not able to replicate the issue with the description disappearing once I inserted it into an email.

 

I'm wondering if this might be the result of a browser issue. Have you tried using Constant Contact using a different browser or even an incognito/private window? It's possible that you might have a plugin or extension that's causing the alt tags to not display while you are editing your email. Please let us know if you are still experiencing issue with your image descriptions.


Caitlin M.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.