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Image Focus Newsletter isn't working in Microsoft based email

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Established Member

Image Focus Newsletter isn't working in Microsoft based email

The images on the right side were displaying too small when sending a test email to myself. When a different user sent it to herself (I think Outlook vs OWA was the only difference) it had a different problem: there were gaps between the picture "rows". We like this template because it looks more modern and clean than others, we just wish it worked... Thanks for any help.

2 REPLIES 2
CTCT Employee

Re: Image Focus Newsletter isn't working in Microsoft based email

Hello @SIHB-UIHI,

 

Thank you for bringing this to our attention!

 

Our apologies for any inconvenience this has caused you. We would like to get to a resolution as quickly as possible, but we need some more information. Would you kindly send the following information to social_support(at)constantcontact(dot)com?

 

  1. Account Username
  2. Campaign name and template name (if you have this information)
  3. Version of Outlook being used
  4. Reference to this post

We will be glad to look into this for you!


Thank you,

 

-Curtis P
Community & Social Media Support

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Established Member

Re: Image Focus Newsletter isn't working in Microsoft based email

Replying to:
https://community.constantcontact.com/t5/Need-help-with-something-else/Image-Focus-Newsletter-isn-t-...

Account username: 

All the images in the right side column appear much smaller as an email in Outlook 2016/Office 365 than they appear in the v3 editor. This is the Image Focus Newsletter template, used in campaign: "test Campaign Created 2017/12/28, 10:43:32 AM". Also I had difficulty adjusting a custom page to fit the space available to fit the pattern. Both the custom image and an original image in the right side column were too small in the email. Thanks

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