Every time I have used the image editor the past couple months it seems to have this odd glitch that crops most of my photo out. It doesn't seem to matter what type of image (jpg, png, etc.). I will make an edit (for example, enhance, or resize) and as soon as I click on the button to make said edit, 3/4 of the image disappears and zooms in on a small part. If I make the edit and save, it saves the image this way. I have tried doing several different things to images and this happens every time.
I thought I came up with a work around, as when I made an edit and the same issue came up and automatically cropped it like I mentioned previously, I could go to vignette, hit cancel, and it would show the full image again, but then once I hit save, it saved it as basically a corner of the original image again. This didn't happen at all to me in the past two years of using constant contact, only in recent months. Has any one else had this problem, or have any advice?
Solved! Go to Solution.
Thank you for reaching out to us through the Community. I am sorry to hear that you are experiencing this issue with the editor. I will like to look into this further for you. If you can answer these questions, it can help us determine where the source of the issue may be: When you use the image editor, are you using it in the Library page or within the email campaign? What computer system are you using? Which browser are you using? Have you attempted to switch to a different browser? If you could, please provide a screenshot of the aftermath of the glitch when you tried to make an edit. Thank you!
Thanks for your reply! I am currently using firefox as a browser. When the error occurs, it happens in both the library, and when I try straight from the campaign. My computer is a MacOS High Sierra.
I just now tried a different browser (chrome), and the issue isn't present. I didn't think to try that. Thank you for the troubleshooting! I will change browsers.
Thanks for letting us know that this is working for you now! Please let us know if you need any further assistance and have a great week!