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Images not appearing in newsletters

Occasional Visitor

Re: Images not appearing in newsletters

Having the same issue for the last month. I have called different customers and checked this across multiple browsers and operating systems. It is not a setting on my computer as it is universal. When I click on preview my emails it is restricting the images as well. What has happened and can someone please elevate this. My email campaigns are about 90% of our revenue. Without them I am going to lose hundreds of thousands in sales. I can't sit and let that happen so I will need to jump from Constant contact. 

Moderator

Re: Images not appearing in newsletters

Hi @RyanD67 

 

We understand how important it is for your contacts to view the images in your email correctly! You mentioned testing your campaign with another user. I apologize they are experiencing this as well. Are other customers seeing images? Have they whitelisted Constant Contact? Are the computers you've tested through on the same network?


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Occasional Participant

Re: Images not appearing in newsletters

Today I just received another newsletter with this same identical problem. This one is from CC and the company is Stellarnet, Inc. This is what I see:

Well I tried to paste the screen shot into this message but it did not take it. The problem is the same: image shows up as a small box with a red X in it. If I run the cursor over the box it shows the long URL which starts with http://r20.rs6.net/ which is one of your sites. If I click it takes me to the correct target. What is going on with Constant Contact? You changed something because all of these newsletters used to work before ~ February.

 

Moderator

Re: Images not appearing in newsletters

Hi @DeanW93 

 

Thank you for bringing this to our attention! I apologize you are having this experience, however images not displaying correctly tend to be a case by case basis. Are you having this experience with more than one email address? What email client are you viewing your emails? Do you have any security programs running on your computer? We have seen cases where an update in the settings of in an email client or security program can cause changes in how your email displays.  Because of this we suggest whitelisting Constant Contact.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Highlighted
Frequent Visitor

Re: Images not appearing in newsletters

Hello. I'm also having this issue, and it is kind of clear that you all aren't reading people's posts correctly. If you read the above thread, you will see: 

 

(CAPS FOR EMPHASIS, not yelling)

-This issue started in February
-YES, everyone has tried whitelisting Constant Contact. NO, it has not helped. 
-YES, everyone has tried everything on your webpage which addresses images not loading in newsletters. NO, it has not helped. 
-We have all reached out to users, and it is happening ACROSS ALL OPERATING SYSTEMS AND EMAIL CLIENTS, and is not limited to one client or system. 

-It is affecting every newsletter some companies send out, for all of their users. 

-THIS IS AN ISSUE WITH CONSTANT CONTACT, not with any one operating system, email client, company, country, or IT professional. 

 

I am noticing additional issues.

First is that newsletters are not protected in replies. I.E. TEXT IS EDITABLE, PICTURES MOVABLE, AND CONTENT CAN BE ADDED OR DELETED when a user is forwarding or replying to the newsletter. This is a serious issue for a company as it allows a client to change the text of an offer or coupon, and then claim the company made an error in sending an email out. 

Second, if images are not loading for a user, the LINKS in that email also WILL NOT WORK. They need to be ctrl+clicked, as if in an editing mode. 

It's also pretty clear that unless you all recognize that it is a CC issue and find a way to resolve it, you are going to start losing clients very quickly. 

I look forward to your response.

Tags (2)
CTCT Employee

Re: Images not appearing in newsletters

@annetted11 

Thank you for reaching out to the Community! I apologize for ongoing issues with images not loading properly in your newsletters. We know images are important to your campaigns and we do appreciate the troubleshooting efforts you have put into trying to ensure your images do display properly.

 

I contacted our advanced technical support team and they welcome the chance to work directly with you, troubleshooting with you in your account.

As a heads up they will need you to share the name of a specific campaign, name of a specific image, specific contact, an example of email client, and a bit of information of what happens when trying to click to see images.

 

In regard to your reference to the content of newsletters not being protected in replies, Constant Contact does not have a way to control the email campaign once it has left our servers and landed in an inbox. Clicking reply or forward allows for the original message to be altered regardless of what system originally sent it. But if you do have crucial content such as a coupon one option would be to save it as an image so that it could not be altered through a reply or forward.

An advanced technical support representative will be reaching out within four business days using the contact email and phone number in your account to further assist you with issues concerning missing images. If you wish to be contacted by an alternate means, email your preferences to social_support(at)constantcontact(dot)com and we will pass information along to the correct team member.



Mary S.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Occasional Participant

Re: Images not appearing in newsletters

NO none of your solutions worked ! This is an ongoing problem for many people now and YOU are NOT fixing it!

May Constant Contact ROT in hell. I hope you lose all your business to a company that FIXES their problems!

 

Quote of message today from annetted11:

"

I am also having this issue, and it's kind of clear that you all aren't reading people's posts correctly. If you read above you will see:

 

-This issue started in February. 

-YES, /we have all tried white listing constant contact/. NO. It did not help. 
-We have tried everything on your web page which addresses the issues of images not showing. It did not work. 
-We have spoken to MANY USERS who use MANY DIFFERENT OPERATING SYSTEMS AND EMAIL CLIENTS and NONE of them are working. "
-This is happening with EVERY email newsletter that is being sent out. 

You all need to admit the problem is on your end or you are going to lose a LOT of customers very quickly. 

Tags (2)
CTCT Employee

Re: Images not appearing in newsletters

@DeanW93 

Thank you for reaching out to the Community! I apologize for ongoing issues with images not loading properly in newsletters that you are receiving. And I can see that you have done extensive troubleshooting regarding the issue. We do appreciate your efforts and time.

 

I contacted our advanced technical support team and they welcome the chance to directly troubleshoot with you.

 

As a heads up they will need you to share the name of an account, specific campaign, name of a specific image, an example of email client, and a bit of information of what happens when trying to click to see images.

 An advanced technical support representative will be reaching out within four business days using the contact email and phone number in your account to further troubleshoot with issues concerning missing images. If you wish to be contacted by an alternate means, email your preferences to social_support(at)constantcontact(dot)com and we will pass information along to the correct team member.



Mary S.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Occasional Participant

Re: Images not appearing in newsletters

Mary S.,

No one ever contacted me from your "Advanced Technical Support" group so I still have the same problem!! Your customer service is very, very poor. This problem has now been going on for 7 months. Totally unacceptable.

Dean

Moderator

Re: Images not appearing in newsletters

Hi @DeanW93 

 

I apologize this is the experience you've had to-date. This is definitely not the experience we want our users to have. If you can please email us at social_support(at)constantcontact(dot)com with your username and a reference to this post I would be happy to look into this further for you!


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.