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Images not appearing in newsletters

Occasional Visitor

Re: Images not appearing in newsletters

We are also having issues with images not appearing. Our clients' emails have displayed images in the past however that isn't the case now.  seems to be a better option. In an effort to want to cut through the chase, going with the competition may be an easier solution. 

Moderator

Re: Images not appearing in newsletters

Hi @RachelP8610 

 

Thank you for reaching out about your emails! Making sure your contacts select to have images display is always a great first step. Have you have them whitelist Constant Contact as well? Doing this is an important step to take as some of the provided links are connected to our image database. 

 

With that said we would like to collect a few more details on what your contacts are experiencing. For instance, is this happening for more than one contact or on more than one computer/email client? Are the images visible in the editor or a test send? Are you unable to see all images or just certain images? Having examples of these images also helpful to determine if they are hosted in the Library, or hosted through a third-party. Also, what email client is this email being viewed through? Or is it being viewed through a web-based client?


Frankie.P
Community & Social Media Support

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