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Images not displayed

Occasional Contributor

Images not displayed

Hi,

I created a template on my website and i am sending it as html in campaign. Campaign is creating fine, when i open it, images won't display in template, my images are hosted on a website. All img src have my src
followed by this 
https://tip.ctctcustomer.com/tip/ImageProxyServlet?pimg=VKNcWhZihB6aAXMrPduQSGcNZOVW9HbAjdC9Gs9KAaIH...
Please assist

Tags (2)
3 REPLIES 3
Moderator

Re: Images not displayed

Hi @YosvaniA 

 

Thank you for reaching out to the Community about your email! I apologize your images are not displaying as they should. I have taken a look at your account and can see you have also reached out to our Chat Support about this as well. Our support was able to determine this is experience is being caused by the image URL. The image appeared to be broken when we tried to access the image URL from the code and past it in a different tab. Because of this we suggest choosing a different image URL, or even uploading it directly into the Library of your account.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Occasional Contributor

Re: Images not displayed

My part of URL is followed by constant contact part of the URL, that's where issue occurred. My part is working fine. Please suggest 

Moderator

Re: Images not displayed

Hi @YosvaniA 

 

We understand the importance of your images showing correctly in your emails, so thank you for following up with us on this. Because you are working with a custom coded email we suggest calling into our Support for further assistance with these images. Because this code was created outside of our system and you are experiencing this with of your images, working with our Custom Code specialists directly would be best. The good news is these specialists are currently available by phone!


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.